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Content Design Manager


Posted on Oct 18, 2021 by CV-Library

London, Greater London, United Kingdom
Immediate Start
Annual Salary
We’re looking for a Content Design Manager to implement and influence Content Design thinking practices across Unit4 product suite. In addition to setting the strategic direction for the UX Content team, you’ll contribute to the overarching content and documentation strategy across the different Unit4 product domains' experiences.

The ideal candidate is a strong communicator with experience executing content strategies that deliver simple, straightforward experiences by leveraging expertise in user experience design, research, and product strategy. You will lead a team of experienced content strategists and UX writers who collaborate with UX, product management, and engineering teams to create compelling user experiences for Unit4. You will also guide and mentor a team of technical writers responsible for product documentation.


* Create and help drive a vision and strategy of large-scale content initiatives across Unit4 product domains.

* Strategize with functional leaders to develop memorable end-to-end user experiences.

* Work closely with user researchers, UX designers, and product managers to understand key customer needs, set content goals, and iterate until successful execution.

* Write clear and engaging UI content for web, desktop, and mobile applications.

* Work closely with the product, UX and engineering teams and participate in agile development cycles.

* Validate deliverables by performing content reviews, observing user research and gathering customer feedback.

* Responsible for building, managing, coaching and growing a team of Content Strategists and UX writers.

* Create and curate resources that help the team hone their craft, building the team and skills necessary for long-term growth.

* Responsible for informing the technical and functional documentation strategy across Unit4 product domains.

* Plan and manage third-party content providers.

* Act as the craft mentor for the technical documentation team.

* Oversee content discovery and planning, ensuring content writers have the right resources and time to do their work effectively.

* Lead team in identifying connection points between content projects and ensure alignment toward business and product goals; socialize large-scale, cross-functional initiatives throughout the organization.

* Support content strategists and UX writers in creating frameworks for content evaluation and identifying opportunities for testing.

* Responsible for the quality of the end-to-end experience execution of your team.

* Evaluate workload across product domains, forecast hiring needs, and determine staffing approach in collaboration with product and UX leadership.

* Provide regular performance feedback, reviews, and coaching to help the team increase their impact and grow their careers

Reference: 214931791

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