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Retail Lead - Trolley Square, Salt Lake City, UT

Posted on Oct 15, 2021 by Black Diamond Retail, Inc

Salt Lake City, UT 84102
Immediate Start
Annual Salary
Here at Black Diamond it's all about climbing and skiing. We share the same experiences that you do on rock, ice and snow and these experiences push us to make the best gear possible for our worldwide family of climbers and skiers. We're a company of users. It's who we are. We're the greatest dreamers about what could be, and the harshest of critics about what exists. Because of this, the creation of Black Diamond is a process that will never end. The company today is more committed than ever, thanks to the many people here in the U.S. and at Black Diamond Europe whose limitless energy and hands-on involvement have created a promising future for all climbers and skiers worldwide.
Black Diamond Equipment is looking for a Retail Lead/Key holder to add to our Retail Store located in Salt Lake City, UT. Pay starts at $16.00/hr. The ideal candidate is an experienced sales associate who possesses the skills and has demonstrated ability to ensure the smooth running of the retail sales floor. Principal responsibility is maintaining a highly positive customer experience through interactions and transactions with customers in our store as well as our staff. This includes a depth and breadth of product knowledge, the ability to transfer that knowledge in a sensible fashion, willingness to assist customers with their needs or problems, a solid working knowledge of the POS and ERP systems, and the ability and willingness to direct and supervise other sales associates to elevate the overall level of customer service that we provide to our customers.
The Retail Lead will also be asked to do any number of following: merchandising, totaling of daily receipts, receiving product, processing warranty returns, general store maintenance, opening and closing the store, restocking, placing special orders, attending trade shows, assisting with purchasing/assortment decisions, and placing orders for store merchandise.

Health & Wellness benefits - you are covered within the first 30 days of date of hire:

  • Clothing Allowance - look your best at work!
  • Employee Field Testing Program
  • Paid Parental Leave*
  • Paid Volunteer Days Off
  • Medical (traditional and HSA Options) and Dental Insurance - a generous portion is paid for by BD; employee only medical and dental is less than $60/month!
  • Employer paid Life Insurance, Short Term Disability, and Long Term Disability for all full time employees!
  • Vision, Accident, Critical Care, and Hospital Insurance coverage options
  • Three weeks of paid time off your first year: Two Weeks of paid vacation, One week of paid wellness leave, Eight paid holidays annually.
  • 401k Plan with annual match.
  • Employee discounts on BD gear and apparel (really good discounts!)


  • Required: High School Diploma.

Work Experience:

  • Required: 1-year retail sales.
  • Preferred: 1-year retail sales in an outdoor specialty store. Knowledge of Black Diamond Equipment gear and apparel is a plus.

Work Location:

  • Must be able to work in Salt Lake City, UT.

Skills and general experience:

  • Excellent public relation skills with the ability to effectively interact with customers and your team to meet goals.
  • Knowledge of computer systems, typing skills, merchandising experience, understanding of sales techniques, product knowledge, knowledge of and/or participation in climbing and back country skiing.
  • Excited about retail and thrive in a fast-paced environment.
  • Motivated to effectively lead and inspire others to learn and grow through coaching and mentoring.
  • Able to work a flexible schedule to meet the needs of the business, including holiday, evening, overtime, and weekend shifts.

At BD, benefits begin on the first of the month following your date of hire with a generous portion of medical and dental paid for by BD. You also will get employer paid life insurance, Short and Long-Term Disability, as well as other wellness benefits, 401k, vacation and wellness time off, and company paid holidays. If that isn't enough, we also have a casual dress code!

Black Diamond is and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Black Diamond Equipment HR representative.


Reference: 1360112905

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