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Apprentice Support Analyst

CV-Library

Posted on Oct 14, 2021 by CV-Library

Bristol, Bristol (County), United Kingdom
IT
Immediate Start
£20k - £24k Annual
Full-Time
Job title: Apprentice Support Analyst

Location: Bristol

Salary: £20k to £24k + excellent benefits and funded Level 4 Data Analyst course

This is an excellent opportunity for a driven individual who may have recently graduated or had some recent IT experience and looking to develop in Data Analysis within an innovative, global software company.

Our client is one of the UK’s largest software companies, with over 30 years of proven expertise in delivering improved outcomes for public services around the world.

‘Investors in People’ – Gold:

Financial Times - Diversity Leader 2020:

Top rated employer – Glassdoor:

Societal Impact: Our client’s solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.

The role – Apprentice Support Analyst

We are currently recruiting for an Apprentice Support Analyst who will be responsible for providing high quality 1st and 2nd line application support to our client’s NHS Finance customers.

This is a great opportunity to progress within Data Analysis whilst obtaining a Level 4 Data Analyst qualification.

We are looking for someone who ideally has:

* Relevant degree, with knowledge of SQL, Azure and DevOps or other cloud technologies

* Strong verbal and written communication skills, with some experience of direct contact with customers in a customer facing service or technical role

* Proactive and committed approach to customer service and personal development

* Great technical and numeracy skills, including the ability to intemperate and manipulate data

Key Duties and Responsibilities:

* Handling incidents and requests in line with the Service Desk ITIL framework

* Support customers using a variety of support tools to meet and exceed agreed SLA and KPIs

* Provide accurate, timely and clear responses to customers and internal stakeholders on all activities

* Maintain and develop your customer and technical skills, working with data technologies within a Cloud business

* Maintain and contribute to the team’s knowledge management system, suggesting improvements and new content

Our client is a Diversity Leader, ranked as one of the top European companies for workplace diversity and equality - Financial Times 2021

Reference: 214897342

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