OCM Deployment Lead (f/m/d)
Posted on Oct 13, 2021 by ITech Consult
OCM Deployment Lead (f/m/d) - Stakeholder/ServiceNow/Supply Chain Management /Oracle/ GEP
For our customer a big pharmaceutical company situated in Kaiseraugst we are searching for a highly qualified OCM Deployment Lead (f/m/d)
The company launched a supply chain transformation initiative introducing a cross-functional Supplier/Supply Chain collaboration solution leveraging GEP Nexxe as Cloud system service provider. The OCM Deployment Lead plays a key role in supporting the ASPIRE- iCollab project to embed this important PT Supply Chain Transformation change in the organization and ensure a successful rollout.
We are looking for a problem-solving and self-directed individual with a can-do attitude and extensive organizational change management experience to support the program in establishing a change agent network, creating tactical plans, and supporting the implementation from a communications and training perspective. The individual has ideally a Procurement and Supply Chain Management background.
Tasks & Responsibilities:
. Reporting to the iCollab global project manager, partner with the Roche change management and user adoption lead to oversee all aspects of organizational change management (OCM) for the project.
. Globally lead strategic and tactical change management, training management, communications and user adoption activities for the project.
. Provide strategic vision for change management and user adoption of iCollab, while liaising with an internal team of Roche staff to execute against the vision.
. Provide leadership and oversight to OCM coordinators, training managers, instructional designers, SMEs, change champions, etc. to form an appropriate and cohesive OCM/Deployment organization for the project.
. Identify change management and user adoption related business issues/risks and recommend options and plans to remediate.
. Oversee implementation and adoption of OCM guidelines and standards across multiple work streams within the ASPIRE project (applying the pharma companies ADKAD methodology)
. Design and manage global communication plans and activities (eg online and social media channels, newsletters, key stakeholder presentations, etc.).
. Create/manage project level surveys/metrics to roll-up and report on change management and user adoption related activities and success.
. Ensure OCM activities are aligned with the project timeline and key milestones, and are integrated with other work streams as required.
. Manage overall OCM work plan and perform status-reporting meetings.
. Manage and facilitate OCM workshops to ensure a strong understanding of change management principles and user adoption techniques to be deployed during the project.
. Build out and manage a global change agent/champion network that will support the introduction of iCollab thousands of employees across the Roche PT organization.
. Min. Bachelor's or Advanced degree in Change Management and Supply Chain Management
. Min 6 - 8 years' experience in leading and mentoring project teams on relevant engagements preferred in the pharmaceutical industry
. Proven record in projects of system implementation, supporting the business process implementation/change management training
. Understanding of end to end process improvement and ability to understand cross functional dependencies
. Excellent English language skills, German is a plus
. Strong problem solving skills with the ability to exercise mature judgement.
. Strong interpersonal and communication skills with a demonstrated ability to interact across multiple levels of the organization.
. Demonstrated capabilities in teamwork and leadership on large global change efforts.
. Excellent written and verbal communication skills.
The Senior OCM Deployment Lead will play a key role in ensuring the project meets business and schedule objectives by applying a structured methodology and leading a wide array of change management activities. The initial focus will involve detailed project planning of activities that need to be performed in support of a global change management strategy that seeks to minimize resistance and maximize stakeholder engagement. This complex, high visibility role will require a proven background in leading change management and user adoption initiatives on other large scale customer facing technology implementation projects (eg ServiceNow, Salesforce, SAP, Workday, Oracle, etc.). This is a key project role that will require outstanding leadership skills and experience with change management, training strategies, deployment strategies, employee engagement, and large scale global user adoption of new technology. Pharma experience is a big plus
Nice to have:
. Familiarity with project management approaches, tools and phases of the project life cycle.
. Experience with Procurement and Supply Chain collaboration system solutions is preferred.
. Former Roche/Group Informatics experience is preferred
. Experience large IT Service Management Projects
. GEP (SmartBuy/Nexxe) Background
Referenz Nr.: 920741SGR
Role: OCM Deployment Lead