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Junior IT Support Engineer

CV-Library

Posted on Oct 12, 2021 by CV-Library

Croydon, Greater London, United Kingdom
IT
Immediate Start
£20k - £30k Annual
Full-Time
Junior IT Support Engineer role suited to an individual who can demonstrate excellent customer service skills, prioritise their workload and manage tasks to fulfil support requests as part of a dedicated team. This IT team provide support to over 200 internal employees and are responsible for developing, installing and maintaining a range of services to support business systems and processes.
We would like to hear from suitable candidates with some commercial experience in a similar role.
The successful IT Support Engineer will be able to demonstrate keen problem-solving skills and have excellent attention to detail. A can-do and positive attitude is essential.
IT Support Engineer Responsibilities
* Providing telephone, email and desk side support on a wide range of requests
* Setup and bespoke configuration of desktops, laptops and other devices
* Creation and management of support tickets
* Support of audio visual and video conference systems
* Providing familiarisation sessions with new recruits on use of systems and procedures
IT Support Engineer minimum Requirements
* Relevant experience in an IT Support role and in the management of support tickets
* A passion for customer service and the desire to work effectively as part of a small team
* Aptitude to learn and apply attention to detail within defined processes and procedures
* Good interpersonal, communication, time planning and organisational skills
* Experience of supporting Windows, Office365, Active Directory

Reference: 214640456

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