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IT Support Analyst

CV-Library

Posted on Oct 11, 2021 by CV-Library

West Midlands (County), United Kingdom
IT
Immediate Start
Annual Salary
Full-Time
IT Support Analyst
Location: Coventry, West Midlands, CV1 4JU
Salary: £20,000 - £28,000 Depending on Experience + overtime and benefits
Contract: Full time, permanent
About us:
Syscomm are a Managed IT Services Provider delivering Server, Network, Cloud and Voice solutions from their network of Data Centres. Our Technical Analyst Team implement, support and manage this and our Customer’s infrastructure from our modern Coventry offices.
This is a fantastic opportunity to develop your technical system support and project skills in a wide variety of IT environments. We are seeking talented customer-focussed professionals with a passion for IT to join our friendly, expanding team of IT System Support Analysts.
The role:
Syscomm offer our Customers excellence in proactive and reactive network, server and desktop IT support for their Networks and IT Systems. Our IT Support Team:
* Manage Technical Support for issues raised through our Helpdesk or by telephone
* Resolve these issues over the phone, via remote desktop, or customer visits
* Plan, Install and Maintain our Cloud and Internet Services
* Create Customer and Internal Documentation in accordance with ITIL Standards
To maintain IT Services in our non-stop world, the role will involve occasional out of hours working as a part of a team rota.
About you:
You have a passion for information technology, a can-do attitude with a desire to learn new skills.
You are a team player with excellent communication, analytical and organisational skills, with appropriate academic qualifications.
Our successful System Support Analyst will be enthusiastic and keen to progress, striving to help the team maintain excellent IT Support across the broad range of Syscomm services that run our Customer’s networks.
Knowledge and IT Engineer Skills required:
* Excellent knowledge of Microsoft Windows 10 and Office 365
* Hands on experience with Server 2012 and 2016 Operating Systems and Services
* A good understanding of Networks, Routers, Firewalls and WiFi
* A good understanding of VMware, Cloud and Internet Technologies
* Excellent written and verbal communication skills
* A strong academic record
* Full driving license and your own car
What you will get in return:
The company offers exciting opportunities to gain experience across a wide range of technologies. You are supported in your career in a friendly open-door culture where employees are encouraged to grow and develop within the company team. We have a family friendly outlook, host social occasions, offer home broadband and other benefits including a company pension and onsite parking.
You must be eligible to work in the UK.
If you know IT and can keep smiling while fixing it – apply today, we look forward to meeting you

Reference: 214865193

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