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Head of IT Operations

CV-Library

Posted on Oct 7, 2021 by CV-Library

Hampshire, United Kingdom
IT
Immediate Start
£50k - £60k Annual
Full-Time
A Southampton based organisation with over 1200 employees spread across the country are seeking a Head of IT Operations as they continue growing and embark on an ambitious digital transformation programme.

As Head of IT Operation, you will manage the support function of 6 heads, that is likely to also increase over the next year.

The role

Take responsibility for the management and the future of the IT Support and Infrastructure.
Ensure a highly available and resilient IT infrastructure
Oversee the Support and Infrastructure teams
Develop Service desk capability people, tech, and processes
Prioritise workload and focus for the on and off-site technical resources
Ensure compliance with IT security best practices and customer requirements.
Manage an asset management service
Incident Management - Engage & Guide/support both internal and 3rd parties in managing fixes to complex problems
Managing IT budgets, forecasting, etc
Managing key IT Suppliers
Evaluating risk, developing network recovery and backup processes
Responsible for Group IT Policies

The successful Head of IT Operations will have experience of:

Multiple years of service desk/desktop or specialised IT Operational support experience
Management including recruiting talent, managing current performance and training and mentoring staff
service management and customer requirements
Experience coordinating installations, upgrades, and maintenance of day-to-day operations.
Supporting service delivery functions
Experience in running or influencing Incident, request and change Management
Working knowledge and understanding of Continual service improvement lifecycle
ITIL Version 3 Foundation or COMPTIA Security+ would be beneficial

The role of Head of IT Operations is paying up to £60,000 with benefits including 25days holiday, Private Medical, Pension and more.

To find out more or to apply please contact Chris Lynes at Spectrum IT Recruitment

Reference: 214845220

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