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Head of Technology Operations


Posted on Oct 6, 2021 by CV-Library

Greater London, United Kingdom
Immediate Start
£80k - £120k Annual
Head of Operations and DevOps

The Role

As a Head of Technology OperationHeadOIfs in ICIS Technology you will work closely with the VP of Technology and the team of peers wHeaho are heading delivery organisations and architecture. Your role will be to embed the DevOps culture and implement the operational best practice ensuring ICIS Technology efficiently provides secure and reliable systems to our customers.

You will lead teams of Site Reliability Engineers and App Support specialists ensuring all outcomes and metrics are delivered in full and on time. You will be accountable for effective monitoring and incident detection and management processes. You will drive sharing and collaboration across ICIS development squads to ensure best of breed practices are adopted across all teams.

This new role is a part of ICIS Technology transformation and you will need to be a dynamic and an experienced leader who feels confident implementing change and challenging cultures. Working with multiple technology and business stakeholders you will be a proponent and a guardian of the DevOps culture within ICIS and also within the larger RELX family.

You will enjoy working in a friendly environment and benefit from our investment in staff. You will have opportunities to participate in a number of vibrant, cross-company interest forums and communities and contribute your time to charities of your choice.

To be successful in the role you will have:

Establish yourself as a leader of an effective SRE and Operations group

Ensure that ICIS has standard and common and fully automated pipelines and processes minimising manual work

Established, implemented solution operational management in a common and standard model. Inc: monitoring, uptime reporting, incident management, Out of hours response and cover

Squads are enabled to do continuous delivery - proven by metrics (such as reduction in the average time of deployments)

You will be a leader and driver with natural authority and establish yourself as a key member of the Technology Leadership Team. Have a strong influence on stakeholders and deliver measured improvement in the reliability of the ICIS customer-facing products.

Job Description

This role reports to the ICIS VP of Technology and is accountable for the structuring and effective day to day running of the Site Reliability Engineering (SRE) and AppSupport teams. This includes operating out of hours support rotas (OOH), ensuring development of tools and deployment pipelines follows agreed standardised patterns and complies with all security policies, maintaining close and strong relationships with the Central Technology teams of RSG, ensuring the monitoring of production systems is effective providing not only operational stats and alerts but also customer KPIs such as meaningful performance metrics. This role is responsible for infrastructure capacity management, tooling maintenance, incident management, policy implementation and governance as well as third party tools provider contracts and vendor relationships.

The Head of Operations and DevOps is a key senior role advancing the joint ICIS business and technology transformation plans into a data and analytics business and is a strong influence on the approach that is taken. Working as a team with the VP of Technology and the Head of Architecture, the incumbent forms strong relationships with the senior business stakeholders and collaborates on the strategic initiatives and development roadmaps. The role drives and manages ICIS Technology improvement actions as agreed with the Technology leadership.


Leadership experience or demonstrated experience managing operational teams working in close collaboration with Agile development teams in a DevOps culture

BSc Engineering/Computer Science or relevant experience


Extensive technical experience of Working within the public cloud – AWS, Azure or GCP

Extensive technical experience of Operations, DevOps and SRE Environments

Familiarity or experience with the following:

Coding and scripting experience – e.g. Powershell, Bash, Python or equivalent.

Excellent troubleshooting experience & skills.

Configuration Management tools – e.g. Ansible, Puppet, Chef or equivalents.

Security and penetration assessment tools such as – SonarQube, CheckMarx, AppScan, BurpSuite, OWASP ZAP Proxy, WebInspect, Fortify, Veracode, Nessus etc.

OWASP Top 10/ SANS Top 25

Use of orchestration tools such as Terraform, Ansible or CloudFormation.

Hands-on experience of Linux and Windows server including support and troubleshooting.

Continuous Integration/Delivery tools - e.g Gitlab or Jenkins.

Experience working with containerised workloads such as Docker.

Experience with Log Management tools e.g – Elastic Stack, Graylog or Splunk

Experience working with an enterprise RDBMS such as MySQL and/or Microsoft SQL Server.

Use of Secret Management services e.g - Hashicorp Vault

Experience with any high-level programming language.

Familiarity with application security testing, different types of security vulnerabilities and tools for countermeasure

Experience with different deployment methodologies.

Metric and Scorecard development skills.

Knowledge of change control and associated procedures.

Understanding of corporate/public regulations.


Demonstrated experience with managing teams, including virtual team management skills

Excellent Stakeholder Management skills

Powerful Communication of Strategies and Roadmaps

Complete ownership and accountability skills

Good negotiation skills.

A results-oriented outlook with the ability to prioritize and deliver key initiatives.

Sharing, mentoring and educational aptitude



Leadership of the Ops & DevOps team including clarity of roles and responsibilities and the skills growth strategy

Effective management of Site Reliability Engineer teams comprised of FTEs and vendor contractors to ensure all deliverables and metrics are delivered in full, and on time.

Effective management of Application Support team driving monitoring, cross-department communications and incident management process including incident reviews and long term actions.

Organising teams to support out of hours support rotas

Rotating staff within the teams to ensure developers have experience of working in an SRE Environment.

Sharing and collaboration across the ICIS and the wider RSG teams to ensure best of breed practices are adopted across the teams.

Leading a team of teams and virtually managing globally distributed resources with focus on learning, growth and talent development.

Owning third party vendor relationships for software providers


Ultimate Accountability across ICIS for uptime and resiliency of our products.

Delivery of resilient application stacks via "Infrastructure as Code" and other DevOps practices.

Driving automation to aid productivity to minimise the amount of traditional Operational effort and maximise Infrastructure as Code.

Driving use of standards and patterns as agreed with the Architecture team.

Monitoring and on-going support of critical, high revenue business applications.

Diagnosis and resolution of complex system and application issues.

Maintenance of systems / application documentation for technical and non-technical audiences.

Accountability across the ICIS estate to ensure legacy is managed and externally driven changes are implemented safely and on a timely basis.

Responsibility for examining large and complex releases to ensure system resilience.


Ownership of the Strategic Improvement Roadmap for Operations and DevOps

Coordination of strategic projects and support of the Product and Technology delivery roadmap.

Supporting the activities of the Business InfoSec Officer (BISO) implementing changes driven by security policy.

Implementing licence-driven updates.

Supporting the activities of the Data Privacy Office (DPO) implementing changes driven by data privacy policy and legislation.

Identifying risks and issues, escalating where needed.

Strategic Leadership

Working with multiple technology and business stakeholders as an evangelist and a guardian of the agile DevOps culture as a key element of business transformation.

Working within the Technology leadership team (TLT) to agree and execute strategic improvement initiatives.

Leading / contributing to cross-company chapters and guilds focused on DevOps best practice.

Who we are

ICIS is part of LexisNexis Risk Solutions Group – Data Solutions (RSG); we use leading edge technology to deliver market leading information and online data services to business professionals worldwide. Customers have access to our high-value industry data, analytics, information and tools. Our strong global brands hold market-leading positions across a wide range of industry sectors including banking, petrochemicals and aviation where we help customers make key strategic decisions every day.

RSG people are driven by an environment focussed on innovation, passion for our products, and collaboration - where working in an agile manner is par for the course. RSG is part of RELX, a FTSE100 global provider of data, information and solutions for professional customers; RELX has recently been ranked by Forbes as #53 in their Top-2000 Global Employers.

How important is technology to ICIS?

Technology is a central part of the ICIS business. The technology team provides the online products and systems to collect and distribute ICIS data to our global audience. We also create innovative sources of new insight – for example modelling of power demands, processing of European gas flows or tracking/predicting in real-time worldwide ship movements. We use modern technologies, work almost exclusively in the cloud and focus on agile development approaches.

What’s it like to work here?

Outstanding - you’ve probably already got a feel for what we do and the technology we’re involved with but what differentiates us from the crowd is our culture. We’re an agile, dynamic and forward thinking organisation who understand the importance of looking after our staff. We pride ourselves on delivering high-quality products, providing our employees with interesting challenges for their personal and career development whilst also striking the right balance between work and family life. We’re able to offer the best-of-both-words, a close-knit, collegial, flexible and dynamic team with the stability, investment, benefits and career opportunities that go with being part of a growing global organisation.

And what about your career?

Career development is important to us and we take your performance development process very seriously; we want you to learn and progress quickly in the direction you want to go and we will provide you with the training and support to achieve that at the right pace. Career wise our company is made up of many leading online businesses so you can develop in three dimensions, vertically through the business, across different brands, and across different functions (if you fancy a change). We’re an increasingly international business and are often able to offer overseas opportunities either as secondments or on a permanent basis.

Women In Technology

RSG is very supportive of women in Technology and has been a founding signature for the Tech Talent Charter.

Currently 24% of our RSG Technology workforce are women, this is much higher than the UK average of 17%. In ICIS Technology this number is 30%!

We have the following initiatives in place to support women in technology:

• Mentoring scheme for women in technology.

• Women’s network forum.

• Regularly run events for school girls, related to careers in technology, inspiring the next generation of girls in tech

Reference: 214832762

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