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IT Service Manager - Java, Spring Boot

Empiric Solutions

Posted on Oct 6, 2021 by Empiric Solutions

Genève, Switzerland
Immediate Start
Annual Salary

IT Service Manager - Java, Spring Boot

My client, a leading international consultancy, are looking for an experienced IT Service Manager to join the team for an initial 6 month contract. This can be based either onsite or remotely, and is likely to extend significantly longer.

  • Define and manage service level agreements (SLA) and operational level agreements (OLA) for the services/applications managed by SDD;
  • Act as a (primary) contact for all customer queries and issues;
  • Provide support for new releases and deployments;
  • Oversee infrastructure upgrades, modifications and deployments;
  • Perform incident analysis and suggest action items;
  • Perform root cause analysis of infrastructure problems and develop resolution plans;
  • Conduct team meetings regularly to discuss project issues and status;
  • Work with the various teams to develop problem management and service improvement plans;
  • Ensure the various teams follow best practices and maintain service level agreements;
  • Engage all the relevant stakeholders and promote a knowledge-sharing environment;
  • Efficiently collaborate with other team members and stakeholders;
  • Assist the SDD team in improving its service management practices;
  • Keep up-to-date with the latest service management practices and methodologies, anticipate and analyze technological trends and assess their impact for managing and supporting complex software applications. Put forward recommendations and contribute to the SDD activities;
  • Ensure alignment with technical standards and procedures;
  • Create/maintain documentation for deployment, maintenance, upgrades, and problem resolution activities;
  • Perform other related duties as required.

Follow the SDD development practices, including activity tracking with JIRA, CICD pipeline usage and alignment with CMU practices.

For this role you will need to have experience in:

  • At least 10 years of proven and successful experience in managing and running IT services, in particular, Java and cloud-based services and applications
  • Experience in Agile practice and methodologies
  • Working experience as software developer in JIRA, Java, Spring Boot, Java EE, Experience with DevSecOps and CI/CD (eg, Bamboo, Nexus, maven, etc.), search engines (preferably Elastic Search)
  • Working with testing frameworks (preferably JUnit, Selenium).
  • Experience in managing (offshore) development teams.

Desirable :

  • Software development background
  • Knowledge of solution and system architecture
  • Cloud CI/CD skills, in particular on AWS
  • Frontend web frameworks, such as AngularJS
  • Web Front End technologies, such as UX/UI, HTML5, CSS3, JavaScript
  • Datamodelling, processing, ETL and migration
  • BI, AI, NLP

Reference: 1348455267

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