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IT 3rd Level Supporter

Helvetica Partners Sarl

Posted on Oct 5, 2021 by Helvetica Partners Sarl

Zürich, Switzerland
IT
Immediate Start
Annual Salary
Full-Time

We are currently looking on behalf of one of our important clients for an IT 3rd Level Supporter. This role is permanent position based in Zurich Canton.

Your Role:

  • Support the coordination & resolution of 3rd level customer support cases.
  • Carry out 3rd level Case Management: track, coordinate & solve all 3rd level support cases (HW, SW & FW) for partners & end customers.
  • Partake in customer relationship management in social networks: track problems & answer questions from users on social networks.
  • Create & update technical documentation for the various products & features.
  • Track corrective & preventive actions after a 3rd level support case: track tickets that are processed in the development team to ensure the delivery of the solution to relevant customers.

Your Experience & Profile:

  • At least 3 years of professional experience in IT Support, including experience in 3rd level support.
  • Skilled & experienced in Linux Operating Systems.
  • Completed training as a Computer Scientist, Electrical Engineer or similar.
  • Fluent German & English language skills (spoken & written) are mandatory.

If you wish to apply, please send us your resume in Word of PDF format.

Reference: 1346124644

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