IT User Service Support
Posted on Oct 4, 2021 by Coopers Group GmbH
We are seeking technically well-informed candidates with excellent interpersonal skills for the Technical Support position. Technical support staff troubleshoot technical issues, provide timely customer feedback, and have other responsibilities.
In addition, technical support associates must speak directly with customers and prepare written documentation, which requires excellent written and verbal communication.
Identifying hardware and software problems.
Troubleshooting technical problems.
Install and configure hardware and software.
Talking with customers to capture problems in the best way possible.
Clean documentation of procedures.
Guiding customers through a series of actions to resolve a problem.
Providing documents and training materials to customers.
Onsite Support (Walk-In and Welcome Desk)
Delivery & Optimization development of squad tasks and processes with the goal of reducing complexity.
Lean Management and process improvement/automation while maintaining a high level of customer satisfaction.
Finished apprenticeship in information technology or similar or 2+ years of experience in technical support
Min. 1 year of experience in technical support, desktop support or similar role
Proficiency with Windows/Mac OS
Experience with remote desktop applications and help desk software (eg Bomgar and ServiceNow)
Fluency written and verbal communication in English and German is nessesary