Real Time Analyst
Posted on Oct 2, 2021 by Elevate Direct
Real Time Analyst - Cork, Ireland
My client, based in Cork is currently looking for a Real Time Analyst to join their team.
- Real Time monitoring of agents performance from all teams
- Real Time monitoring of service levels for all queues
- Updating reports on performance across various aspects including shrinkage and occupancy
- Driving real - time adherence to ensure actual performance to achieve SLA's and goals
- Experience working within a contact center environment
- Previous experience in a Workforce Management as a RTA/Analyst
- Experience with Aspect
- Relevant working visa.