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Real Time Analyst

Posted on Oct 2, 2021 by Elevate Direct

Cork, Ireland
IT
Immediate Start
Annual Salary
Full-Time


Real Time Analyst - Cork, Ireland

My client, based in Cork is currently looking for a Real Time Analyst to join their team.

The Job:



  • Real Time monitoring of agents performance from all teams

  • Real Time monitoring of service levels for all queues

  • Updating reports on performance across various aspects including shrinkage and occupancy

  • Driving real - time adherence to ensure actual performance to achieve SLA's and goals

Have You:

  • Experience working within a contact center environment

  • Previous experience in a Workforce Management as a RTA/Analyst

  • Experience with Aspect

  • Relevant working visa.

This is an excellent opportunity to join an established company and gain exposure to new projects and technologies.

Reference: 1343241055

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