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Head of St-Ards- Centre for Digital Public Services


Posted on Oct 1, 2021 by CV-Library

Wales, Rotherham, South Yorkshire, United Kingdom
Public Sector
Immediate Start
£65k - £75k Annual
Head of Standards

Salary: £65k - £75k (depending on experience)
Location: Wales – at present we do not have a physical office and are all working remotely. Once restrictions ease, we will discuss with our staff any potential blended models of home and office/hub working. We will continue to support remote working where needed. Our office is likely to be in Cardiff/Ebbw Vale and we expect our senior leadership team to have an active presence within Wales.


This is a permanent role for the remainder of this Senedd term with an option to extend in future.

This role is available as a secondment for Welsh public sector employees. Please follow your own organisation’s policy around informing and getting permission from line managers.

The ability to speak and write Welsh is desirable.

Applications may be submitted in Welsh and will not be judged less favourably than those submitted in English.


About the Centre for Digital Public Services (CDPS)

The Centre for Digital Public Services (Wales) is an arms-length body of Welsh Government setup to enable and support digital transformation of public services in Wales. Our mission is to deliver better public services that work for everyone.

We work with colleagues across the public sector in Wales to deliver services that are accessible to everyone and ensure the people that design and deliver the services have the skills, capability and support they need.

We’re creating a blended team of digital experts made up of permanent staff, fixed term appointments, secondments from the Welsh public sector and suppliers to work together to deliver our aims.

The Role

The Head of Standards is part of Centre’s senior leadership team.

Reporting to the Chief Executive of the Centre, you will provide passionate, committed leadership, that is both transparent and accountable. You will ensure that our Digital Service Standards are embedded in organisations and teams across the public sector; in all of our work, and that our programmes of work are committed to design patterns, service and accessibility standards.

Working alongside the Head of Delivery, delivery partners and suppliers you’ll ensure that we meet our design principles and standards, learning and improving as we progress. As an advocate for standards in digital design and delivery, your expertise will be shared with Welsh digital public services. You’ll also work with the Head of Digital Capability and Skills to help inform our training and development offer.

As a member of the senior leadership team, you’ll represent CDPS across the public sector at all levels. We work in the open and it is expected that you will contribute to blog posts, show and tells, conferences, to representation at board-level meetings.

What You’ll Do

* Own the ongoing iteration of the Welsh Service Standards

* Establish and manage the Welsh public sector standards board, working closely with chief digital officers in health, local government and Welsh government

* Continue to embed use of the Service Standards across the public sector

* Coordinate with the wider public sector on the creation of sector specific standards

* Lead the development of a service manual

* Work across the public sector to develop a pattern library and other shared design components

* Contribute to the development of training development needs as this relates to the service standard

* Work with the Head of Technology to develop any relevant Technology standards

* Lead the development of a service assessment approach and process

* Explore the possibilities for spend controls across the public sector

* Commit to current and future legislation around digital accessibility, looking at more than bare minimum compliance

Who you are

We’re looking for someone who has had extensive experience of building digital services, either as Head of Standards or as a service owner, a product manager, a delivery manager or other specialism within digital. You’ll have worked with other specialists in a multidisciplinary team and understand how those roles work together.

You’ll have some of these skills:

* The hands-on building of digital services as a practitioner and a leader.

* A role where you have regularly used and applied standards. These could be Government Digital Service Standards, Scottish Government Digital Standards, local authority standards or similar.

* Persuading and influencing senior leaders to build teams and make financial investment in digital services.

* Making technology decisions, within a framework of service, design, technology and/or data standards.

* Leading technical conversations with technologists, technical architects, DevOps teams etc.

* Digital and technology transformation and improvement.

* Abilty to advise on the design of an organisation that delivers better user-led services without a siloed approach.

* Working in a user-centred environment.

* Championing accessibility and inclusion in digital services, and building teams that reflect this.

* Communication at all levels, able to persuade, negotiate, influence, network and collaborate.

* Getting to the heart of an issue quickly and clearly.

* Understanding of the political, economic and social landscape of Wales.

You should be

* Naturally curious – you keep on top of your own learning and development and are up to date with the latest techniques and trends in your field

* An advocate for user-centered practices, embedded within agile delivery

* Able to explain complex technical concepts in plain English to people with limited knowledge of agile, user centred design, etc

* Committed to the development of improved digital services across Wales

If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you, so do please apply.

We are passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, culture and religion.


Generous holiday entitlement - 28 days annual leave plus public holidays.

37.5-hour week for all full-time team members.

Flexible working policy.

Enhanced contribution to our workplace pension.

How to Apply

To apply, please submit your CV and a covering letter to support your application.

The covering letter should be no more than two sides of A4. Please provide evidence in the letter of your suitability for the role, based on our “Who You Are” section and explain why you are interested in the position and where you saw the job advertised.

Closing date: 15th October at 23:59

Reference: 214796535

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