IT Service Desk Analyst
Posted on Sep 30, 2021 by CV-Library
*DBS required or be willing to have one processed*
LOCATION : Newcastle (NE12)
Shifts- Rotating shift pattern Monday to Friday shifts between 7:30am and 17:30pm
Salary £9.50 per hour PAYE + holiday pay
Immediate start Your responsibilities will include:
Utilise diagnostic utilities to aid with troubleshooting to achieve first time resolution.
Correctly log, prioritise, assign, track and respond to incidents and service requests in a timely manner, meeting agreed SLAs, and according to agreed standards and procedures.
Escalate high priority incidents to both internal and external teams, as appropriate.
Keep users and other interested parties informed of progress throughout the lifecycle and ensure that corrective action is taken to avoid or minimise delays
Paid weekly every Friday
Working for a leading facilities management company
Temp to perm opportunity The current environment is filled with enthusiastic and motivated individuals. If you are interested in joining their focused team you first must:
Have proven experience in a customer facing role
Have a good technical background with knowledge of common software packages and a broad understanding of IT Infrastructures
Have experience of desktop operating systems, including Microsoft Windows10.
Possess good knowledge of a leading IT Service Management Tool.
Have knowledge of ITIL processes - particularly Incident Management, Problem Management and Request Fulfilment.If you are interested in this position, Please use the apply button below. Alternatively you can call Sophie on (phone number removed)
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business
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