Deskside Support/Floor Walker
Posted on Sep 30, 2021 by Church International Ltd.
Exciting opportunity for a Deskside Support/Floor Walker to join a client for a one-month contract assignment. We are looking for highly engaging customer focussed professionals to come on board and assist our client with continuing to offer a high standard of service and improving processes around internal IT customer experience. Please note this is a Full time onsite role.
The roles would provide floorwalking to offer advice and enable users to use the docking station, printing facilities in the office. Working closely with the 1st and 2nd Line teams issues will be cataloged and cleared or passed to the support teams for clearance. The roles provide a critical service to users to maintain their productivity, through the resolution of IT hardware and software issues.
Day-to-day tasks will include handovers to new starters of Laptops/Tablets/Mobile Phones. The building of these devices, as well as ensuring the customers are comfortable with the technology before leaving the room. Remote assistance is a big part of the role and therefore technical fixes and the ability to troubleshoot and use your own initiative are needed. Training will be provided and all known fixes but the ability to work on your own is a must.
Assist colleagues with their day-to-day IT issues Floor walk and advise users of best practices. Look for faulty equipment/configuration of the standard desk set up and report back to the 2nd Line teams. Additionally, deal with 99% of all incoming calls and review weekly service reports
- Good communication skills
- A broad knowledge and interest in IT
- Experience providing technical support in a corporate IT context
- Works well under pressure
- High levels of customer service
- Delivery focussed
- Resolves problems efficiently
Applicants must be eligible to live and work in the specified l