IT Support Field Agent
Posted on Sep 29, 2021 by Helvetica Partners
We are currently looking on behalf of one of our important clients for a IT Support Field Agent. The role is a permanent position based in Bern Canton. Your Role Provide on site 1st level support. Deploy decommission hardware. Execute planned or proactive hardware maintenances. Troubleshoot incidents apply corrective actions. Quickly restore any degraded service s quality. Technically or hierarchically escalate incidents or service requests subsequently follow up. Process Service Requests. Your Skills At least 3 years of relevant professional experience in an equivalent role. An IT Generalist with good efficient Diagnosis Priority Management skills. Ideally experienced in ITIL Processes. Your Profile Completed Diploma in IT or similar. Motivated, self driven, resilient customer, service process oriented. Dynamic, precise, hands on a team player with a can do mentality. Enthusiastic to continuously learn further develop Fluent in English German or French (spoken written). If you wish to apply, please send us your resume in Word format with some references. You can also register on our website which will allow you to receive other exclusive and confidential job offers.