Customer Service Advisor

CV-Library

Posted on Sep 27, 2021 by CV-Library

West Yorkshire, United Kingdom
Customer Service
Immediate Start
£20k - £20k Annual
Full-Time
Our client, a leading insurance business, are looking for a number of Customer Service Advisors to join their growing team in Wakefield. These roles will involve providing a best-in-class service to new and existing customers.
The Customer Service Advisor will be responsible for giving the very best service they can offer, adding value to new and existing customers and helping them along their journey. You'll need to take pride in your work and will enjoy speaking to customers, often building solutions to complex issues relating to the services the client provide.
Our client is an award-winning leader in insurance. They are a Global business and one of the most successful companies in the world. They take great pride in recruiting and training talent in the marketplace and are looking for staff who reflect the same values.
In return, the Customer Service Advisor can expect a competitive salary of £19,760 with an achieveable OTE of £25,000. You'll also get an excellent benefits package, including annual leave, contributory pension and access to training and development programmes.
Customer Service Advisor main duties:
* Dealing with existing customer enquiries on their home insurance policy over their telephone. This will involve inbound and outbound calls
* Maintaining and servicing customer’s accounts ensuring customer satisfaction.
* Achieving individual agreed KPI’s.
* Ensuring that all client documentation is issued correctly within the designated timeframe and internal records kept up-to-date.
* Handling inbound telephone enquiries.
The Customer Service Advisor will need to show the following:
* Working within a customer focused environment.
* Ability to manage your own time and workloads effectively.
* Ability to work well with others and demonstrate initiative.
* Exceptional communication skills.
* Ability to be able to build rapport with customers.
* A hardworking and motivated nature.:
Please apply now with an updated CV - don't miss out on this opportunity

Reference: 214753720

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