Customer Service Advisor


Posted on Sep 27, 2021 by CV-Library

East Sussex, United Kingdom
Customer Service
Immediate Start
£18k - £20k Annual
Based in Hove (with potentially some home working), this established Motor Insurance provider requires a bright and enthusiastic Customer Service Advisor to join their busy and friendly team. This is a fantastic opportunity for someone with excellent communication skills and attention to detail who is looking to start or develop their career in motor claims insurance. You will be responsible for setting up new motor insurance claims and handling telephone enquiries. Experience of working in a professional office environment is desirable although college leavers will be considered.

Role Outline:

* Answering inbound calls from policy holders regarding their motor insurance claim

* Taking initial details and updating the system accordingly

* Validating policies

* Instructing various suppliers to assist in dealing with claims

* Answer the telephone within agreed service standards

* Calling clients to gain further information if needed

* Pass call to a senior member of staff if it becomes a complaint

* Log calls on memo screen with sufficient information for others to follow

* Deal with post items as required

* Ensure any actions/promises are followed through

* Ensure the caller has the correct details for further contact should it be necessary

Ideal applicants will have some customer service experience within a call centre or customer service based role and will be able to demonstrate an excellent telephone manner and good organisational skills.

This is an excellent opportunity to join a friendly, successful, local organisation that will offer excellent opportunities for progression and ongoing career development within the Insurance sector.

Hours are 9.00am – 5.30pm, Monday – Friday.


* Salary is £18,000 - £20,000

* Off street free parking

* 22 days holiday

* Contributory Pension

* Life Insurance

* Health Insurance

Can all applicants please attach an up to date CV in Word format

Reference: 214753170

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