This Job Vacancy has Expired!

Customer Service Advisor

CV-Library

Posted on Sep 27, 2021 by CV-Library

Devon, United Kingdom
Customer Service
Immediate Start
£20k - £25k Annual
Full-Time
Customer Service Advisor
Exeter
£21k - £25k DOE

A Housing Developer is looking to appoint an organised and motivated individual to work in the Customer Service Department in their Exeter office.
As a Customer Service Advisor you will be a main point of contact for customers, ensuring the defect work is completed in a timely manner, ensuring that any outstanding issues are reported and addressed.

You will take incoming calls from customers, who might want to log a new defect or chase up an outstanding defect and be looking for an update. You will log the defect via the CRM systems and ensure you action - this involves contacting subcontractors and internal tradesmen to book them out to the job, ensuring the customer is in and happy with the date

Suitable candidates will need to have relevant experience in a customer service/care role for either a housing developer, contractor or housing association. Excellent customer service and communication skills are essential, along with Microsoft office experience, you must be a confident user of Outlook and Excel. Self motivation is needed for this role, due to the pressure of working in a fast moving and busy department with time constraints and deadlines to meet.

Experience needed:

It is essential to have previous experience working in the role before for a developer or contractor)
LABC and NHBC knowledge is desirable
Knowledge of acceptable tolerances and what is covered under warranty
Experience with dealing with housing associations is desirable
A confident user of OUTLOOK and EXCEL

This is an extremely busy department, you will need to be able to pick up systems quickly and turn tasks around quickly.

Please contact RGB (phone number removed) or click to apply

Reference: 214753143

Set up alerts to get notified of new vacancies.

Similar Jobs

Customer Service Advisors

South Yorkshire, United Kingdom

£19k - £19k Annual

Customer Service Advisor

Cardiff, South Glamorgan, United Kingdom

£19k - £19k Annual

Customer Service Advisor

Greater London, United Kingdom

£23k - £23k Annual

Customer Service Advisor

Merseyside, United Kingdom

£9.41 - £9.41 Hourly

Customer Service Advisor

Northampton, Northamptonshire, United Kingdom

£17.5k - £19.5k Annual

Customer Service Advisor

Glasgow, City of Glasgow, United Kingdom

£10.1 - £10.1 Hourly

Customer Service Advisor

Cobham, Surrey, United Kingdom

£25k - £25k Annual

Customer Service Advisor

Nottinghamshire, United Kingdom

Annual Salary

Customer Service Advisor

Worcestershire, United Kingdom

£9.74 - £9.74 Hourly

Customer Service Advisor

Skelmersdale, Lancashire, United Kingdom

£18.7k - £18.7k Annual