This Job Vacancy has Expired!

Customer Success Manager, Global

Posted on Sep 26, 2021 by Bright Edge

San Mateo, CA 94404
IT
Immediate Start
Annual Salary
Full-Time


What You Will Do:


Develop trusted relationships with decision makers in each account, understand their strategic goals, and develop performance plans to partner on these goals
Work closely with customers to deliver on business goals and digital marketing success
Ensure that customers are leveraging the BrightEdge solution to deliver business value across all levels of their company
Deliver ongoing Performance Projects to ensure ROI
Understand level of adoption and assess the risk in renewing existing contracts
Grow usage of BrightEdge within each account
Work with your assigned Strategic Account Manager (SAM) to meet retention and upsell goals
Develop new materials - presentations, best practices, roll-out plans, QBRs
Other duties as assigned


What it Takes to be Successful:


A Bachelor's Degree is required, Masters Degree preferred
8+ Years of experience working in client service/customer success in a SaaS or Agency environment
Strong presentation skills and credibility with senior executives
Excellent verbal and written communication skills
Proven ability work and thrive in fast-paced, results-oriented, hands-on environment
Thorough understanding of digital marketing
Working technical knowledge of SEO is a plus




Reference: 1335269803

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