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Desktop Support Engineer


Posted on Sep 25, 2021 by CV-Library

Barton upon Humber, Lincolnshire, United Kingdom
Immediate Start
£10.1 - £10.5 Hourly
Prestige Recruitment Specialist are working with a well know and award winning manufacturer based in Barton.
Our client is looking to appoint 2nd Line Desktop Support Engineers to work Monday to Friday 08.30 - 4.00pm
You will provide excellent customer experience and technical expertise by delivering professional and effective 2nd line break fix support either remotely or desk side by restoring normal service in a timely manner while maintaining high level of communication.
* Assume ownership, update and resolve assigned incidents / requests in the help desk system
* Respond to incidents within agreed Operational Level Agreements, correct prioritisation and categorisation of incidents and requests
* Good organisational skills and experience of adhering to performance and quality standards
* Ability to work under pressure, balancing priorities and meeting strict deadlines
* A close attention to detail and a methodical approach to problem solving will be key
* Aid in diagnosing the cause of the incident through a structured process of investigation coordinating both internal and external support teams as necessary
* Implement new technologies and system improvements
* Proactively manage the hardware and software estate, ensuring asset information is accurate at all times
* Contribute to the service knowledge bases (CMDB, KEDB) and provide knowledge transfer to colleagues and other support teams as require
Desired skills and knowledge:
Broad understanding of PC and Mobile based hardware and software including Active Directory, Office 365, Windows 10, IOS and Android
* Can do attitude and flexible approach to work in order to support the business out of hours and weekends where necessary
* Ability to operate in a fast-paced environment, unsupervised and support activities of internal and external providers
* Highly focused, hard working, and enthusiastic individual who is keen to learn new technologies
* Tenacity to go that extra mile and think outside the box to resolve incidents
* Analytical trouble-shooting mindset, with a problem-solving personality

Reference: 214308882

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