IT Service and Integration Manager - Switzerland
Posted on Sep 24, 2021 by Randstad (Schweiz) AG
You are a senior consultant with a successful career in IT Service Management, Service Integration Management and Outsourcing. You are an ITIL leader and will have ITIL Professional or Expert Certifications.. You are a confident and credible communicator at a senior level capable of driving multiple solutions simultaneously.
Does this sound like you? Then we have a role which fits your profile.
Reporting into Global IT Management, you will manage the end-to-end service integration and management operations across the organisation's IT landscape as well as suppliers' networks to deliver a consistent and quality-driven service experience.
As Service Integration and Management Operations Manager, you will:
Direct daily operations delivering high-quality and proactive customer service, assuring 24x7 operations for critical services and acting as the single point of contact for service operations;
Own SIAM support procedures to include the resolution of incidents, monitoring and tracking of helpdesk functions;
Organise supplier SIAM operational teams to ensure an efficient allocation of resources, performance management and areas of improvement.
Lead collaboration with the IT organisation as a whole to ensure knowledge sharing and transfer and improve external suppliers' knowledge base.
You will continually seek out new technologies to improve and automate support processes (such as chatbots, messaging, telephony), implement new policies and procedures and analyse business requirements to ensure services are in line with business growth and development.
You will have a degree in computer science, backed up with a solid career in service management. You will be IT Managing Professional or Expert qualified with a deep understanding of ITSM, SIAM tools based on ServiceNow technology.
You are charismatic, inspire confidence and lead by example.
Due to the urgency of this position, we are only able to consider candidates based in Switzerland or from the EU. The role will be based in Lausanne with remote work possible so candidates based in Zurich could also be considered.