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2nd Line MIS Service Desk Adviser

Posted on Sep 24, 2021 by Herts for Learning Ltd

Hertfordshire, United Kingdom
Immediate Start
£25k - £25k Annual

Herts for Learning (HfL) is an award-winning provider of products and services to schools and educational settings within and outside Hertfordshire. We focus on supporting the schools we work with to achieve successful long-term outcomes for their children. HfL is majority owned by Hertfordshire schools and operates with a not-for-profit ethos.

Contract: Permanent, fulltime at 37 hours per week (flexible working patterns considered)

Salary: Band 4 - £25,000 p.a. (plus excellent pension scheme and benefits)

Location: Hertfordshire. Currently remote due to Covid-19. Post Covid-19 there will be an opportunity to work up to 2 days in the Head Office in Stevenage (if desired) with the remainder as remote working.

Do you have experience of school MIS systems, such as Arbor, Bromcom ScholarPack or SIMS?

Are you looking to further develop your career in a supportive and forward-thinking team?

Would you like to work for an organisation that upholds its moral purpose and embodies its core values?

If you've answered yes then we'd like to hear from you.

Due to the introduction of a new multi-supplier management information systems (MIS) framework and continued growth, we are looking for a dynamic and proactive individual to join our enthusiastic and dedicated Service Desk team team as an additional MIS Service Desk Adviser.

The team are committed to providing high quality support and advice to a wide range of school and education staff, in the use and implementation of MIS processes. In this role you will be responding to and resolving support requests within the relevant Service Levels. You will also be supported with continuous professional development to ensure you have a good understanding of the specific requirements of the MIS solutions we support.

The successful candidate will have excellent interpersonal skills, an authentically customer centric and positive attitude, a passion for delivering a great service to the customer is vital, and an understanding of the challenges faced by staff in schools.

Previous experience of school MIS systems (such as Arbor, ScholarPack or SIMS) is essential, with Bromcom experience an advantage. Service desk experience of providing software support to customers would also be an advantage, but full training will be provided for the right candidate.

This opportunity is ideal for someone who wants to work in an organisation that genuinely improves our community and our society and will have a growth mindset. That is, they will enjoy being challenged, getting feedback and support whilst learning and growing within a high functioning team.

The team are currently working remotely due to Covid-19, however following this following this you will have the opportunity to work in the office for a maximum of 2 days per week, if desired. As there is a permanent home working element to this role, you will need to ensure you are equipped for home working.

If you want to know more about this opportunity, please contact Tracy House via email by click 'Contact Recruiter'

For recruitment queries, our Central Recruitment Team can also be contacted on the hfl.recruitment email address above.

We would love to hear from you.

Closing Date: 30 th September 2021 at midnight
Telephone Interviews: 11 th October 2021
Interview Date*: 18 th October 2021

*Please note that the interviews will be taking place remotely.

HfL is committed to being an equal opportunities employer. We insist on the equal treatment of all current and prospective colleagues and will never condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

HfL is also equally committed to becoming an anti-racist organisation and we encourage you to view our Black Lives Matter statement which gives clarity on our anti-racist stance. In our relentless efforts to be an anti-racist organisation, we recognise the negative impacts of under representation and lack of diversity in our organisation, our education system and in all aspects of our society. Therefore, for recruitment into any HfL post, where we have 2 or more candidates of equal merit, candidates with protected characteristics will be given advantage over candidates without such characteristics. This is sometimes referred to as a 'tie-breaker' and is referred to as 'positive action' in the Equality Act 2010.

To help us meet our high standards and aspirations of a fully diverse and inclusive workplace, we strongly encourage suitably qualified applicants from all backgrounds to apply and to join us.

Please note that if you are invited to interview, we will expect you to be prepared to discuss unconscious bias with us; we find these conversations more than any others give us all a good idea of what working together will be like.

Reference: 1332555583

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