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Quality Assurance Analyst

Posted on Sep 23, 2021 by Kforce

Corona, CA 92878
IT
Immediate Start
Annual Salary
Full-Time

Kforce has a client in Corona, CA that is seeking a Quality Assurance Analyst.This individual contributor is responsible for guiding and influencing the development of a formal Global Quality Services Framework and for supporting the development of software quality assurance test strategies. The Quality Assurance Analyst completes work assignments and supports business-specific projects by applying expertise in subject area, and by supporting the development of work plans to meet business priorities and deadlines. The Quality Assurance Analyst will be ensuring the team follows all procedures and policies, and coordinating and assigning resources to accomplish priorities and deadlines.Additional duties of the Quality Assurance Analyst include:. Collaborating cross-functionally to make effective business decisions. Solving complex problems. Escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers. Building relationships with cross-functional stakeholders. Influencing others through technical explanations and examples. Adapting to competing demands and new responsibilities. Listening and responding to, seeking, and addressing performance feedback. Providing feedback to others and managers. Creating and executing plans to capitalize on strengths and develop weaknesses. High School diploma/GED required, but A.A. preferred. 5-10 years of experience in developing testing material and providing testing support to large groups required. 2-3 years of experience in a customer service or health care related field required. Experience with Querying tools like SQL. Working knowledge in crystal reports/Merced is preferred. Strong reporting and analytics understanding for large and diverse call centers. Ability to interact with business stakeholders and work to meet their testing objectives. Expertise with Defect Management Tools preferably Mercury Tools. CRM application experience testing or development with Pega. Testing experience with Call Center applications in support of Case management, preferred. Testing of telephony and infrastructure related projects like IVR/CTI/IR-ACD routing is desirable. Excellent people skills with an ability to communicate with clients, developers, contractors, software vendors and all levels of management Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.*Compensation Type:*Hours


Reference: 1331750900

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