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CISCO Telephony Engineer

Logix 2

Posted on Sep 22, 2021 by Logix 2

Barcelona, Spain
IT
Immediate Start
€50k - €50k Annual
Full-Time


Permanent | Barcelona (some remote working) | 50k EURO + benefits | Start ASAP (1 month notice accepted)

*Business Level English Language Required. Local language beneficial

We are recruiting for a global client who are implementing a Cisco Unified Communications, Unified Contact Center Enterprise and Call Recording solution. This role will cover the implementation and operation of a centralized Call Manager - Contact Center infrastructure, including the corresponding components such as Gateway Routers, Unity Servers and CTI integration with SAP CRM and SAP BW.

If you have the following skills and qualifications, please apply for immediate consideration.

Relevant Qualifications:

  • University Degree in Telecoms Engineering
  • Certified CCNP Voice, CCNA and Linux

2 years' experience as a specialist on following areas:

  • Contact Center Routing Platforms (ACDs)
  • Voice Mail
  • IVR and Call Queuing,
  • IP Telephony architecture, development and support
  • Peripheral Gateway and Legacy ACD Integration,
  • CTI and Telephony Application Integration
  • Call Recording
  • SAP Telephony integration (CTI-CRM, BW call statistics)
  • UCCE Development ICM Scripting
  • Unified Communications integration with Lync
  • Video Conference
  • Proficiency in MS Office products
  • Significant knowledge in project work
  • Significant knowledge in Local- and Wide Area Networking
  • Significant knowledge in PSTN networks
  • Willingness to travel within Europe
  • Guidance and technical education of Junior Voice Engineers
  • Independent evaluation IPT/VoIP technologies with regards to beneficial and efficient implementation
  • Monitoring and optimization of Cisco Voice infrastructure to insure and improve efficiency and profitability
  • Issues analysis and solving in all Voice, Unified Communications and BW call statistics products

More information available on request




Reference: 1330828995

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