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Account Manager

CV-Library

Posted on Sep 22, 2021 by CV-Library

Nottinghamshire, United Kingdom
IT
Immediate Start
£25k - £26k Annual
Full-Time
James Kay Associates are working with a national business who are looking for an Account Manager - IT Sector to join their team on a full time permanent basis.
* This role is full time Monday to Friday 9am - 5.30pm with 1-hour lunch
* Base salary £25,000 - £27,000 DOE OTE £35,000 within year one
* Working from home and the office
* Free onsite parking, If you do not drive, do not worry the tram stop is across the road
As the Account Manager your duties will include
* Being the 1st port of call for all customers, offering excellent service and maximising on sales opportunities i.e upselling, cross selling and promoting additional services
* Loading orders and Checking orders, and ensuring all information is correct before processing
* Processing customer orders via, fax, Email, Post in a timely manner
* Updating the systems with correct information
* Resolve customer queries, promptly and effectively, following up if not resolved immediately, ensuring queries are recognised, Investigated, and escalated to Line Manager if not resolved within set timescales
* Handling calls from customers
* Produce customer quotes and logging them onto CRM system
* Maintain and develop knowledge of customers, suppliers, products, and systems
* Maintain backorder reports and escalate with suppliers when necessary
* Assist Sales Support and the Sales Department to cover during absence and /or busy work periods
If you would like to join a vibrant fast paced business click apply today

Reference: 214724118

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