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Senior Business Analyst - Customer Engagement - Worthing

REAL Technical Solutions Limited

Posted on Sep 22, 2021 by REAL Technical Solutions Limited

Worthing, Sussex, United Kingdom
Immediate Start
£57k - £57k Annual

Senior Business Analyst - Customer Engagement - Worthing

£57,000 plus excellent benefits and career opportunities/Based Worthing, West Sussex with WFH opportunities

Senior Business Analyst role overview:

My client a leading technology strong professional services company is seek a robust and experienced Senior Business Analyst to join them in helping to improve their customers journey, whether it be from a website initiative, bill payments and customer engagement.

In-order to be successful as the Senior Business Analyst, you need to have:

  • Strong stakeholder management experience - this is key and being confident in your abilities is paramount.
  • Excellent communication skills at all levels.
  • Have influencing skills.
  • Have a strong analytical mindset, as you will be looking at customer analytics and looking at how to make improvements.
  • Want to be able to make a difference.

The Senior Business Analyst role:

My client is currently on an exciting journey - they are undergoing a transformation that touches every part of their business and making changes to their people, processes and systems to better serve their customers.

  • The Senior Business Analyst is responsible for assisting the Lead Business Analyst in defining the appropriate business analysis approach across multiple projects whilst leading on the delivery of analysis artefacts and directing more junior members of staff in carrying out analysis activities.
  • The Senior Business Analyst is also responsible for gathering and understanding the business needs of the organisation within specific projects and operational improvement initiatives.
  • The Senior Business Analyst works with Project Managers, Business Partner Managers, business and IT teams to ensure that requirements are understood and documented before being accurately translated into successful business system implementations and that business processes are optimised where appropriate.
  • The successful Senior Business Analyst will work across a range of medium and large-scale projects/programmes, initially on our customer programme.
  • Experience of working within programmes relating to customer billing, collections, customer contact and customer self-service would be beneficial along with experience in a regulated and/or utilities environment.

Location statement: Flexible, for people who can carry out their activity from almost anywhere whilst C-19 restrictions are in place. However, once restrictions are lifted, you will be expected to work from the West Sussex site, at least two days per week.

Benefits: 25 days' annual leave (plus bank holidays); Eligibility for annual bonus scheme; BUPA health cash plan; up to 11% Pension scheme contribution; Free annual eye test; Flu vouchers; Cycle to Work scheme; Perkbox (employee benefits, discounts and freebies').

Senior Business Analyst - Worthing

£57,000 plus excellent benefits and career opportunities/Based Worthing, West Sussex with WFH opportunities

Reference: 1330625735

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