Customer Success Manager, Enterprise
Posted on Sep 22, 2021 by braze
Own customer renewal targets for accounts in your name.
Partner with Account Managers to provide an excellent customer experience and to ensure commercial alignment and renewals.
Develop creative ways to use our internal tools and Braze technology to efficiently and strategically manage and grow your accounts.
Advocate product feedback ideas to Braze product team to contribute to our roadmap.
Analyse and drive increased customer product adoption.
Own product adoption across your book of Enterprise accounts and empower them to use Braze effectively and see value from our product.
Collaborate with the Onboarding & Integration Team and other Success partners to seamlessly transition clients from onboarding to ongoing active users.
Be a point of escalation for enterprise customers' strategy, product training, and non-technical support questions.
Deliver product expertise through delivery of check-ins
WHO YOU ARE
People say you're a great communicator!
You have exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients have the impression that you listen and understand the strategic problems they are trying to solve for.
You're known for being a team player. We just can't emphasise this enough.
High level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others.
You have experience managing complex accounts or projects with sophisticated clients.
You have experience managing a large number of accounts with a Tech-Touch rather than a High-Touch level of engagement.
You have domain knowledge of two or more of the following SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc.).
You are fluent in German (written & spoken)