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Customer Service Advisor

CV-Library

Posted on Sep 20, 2021 by CV-Library

West Midlands (County), United Kingdom
Customer Service
Immediate Start
£19.8k - £19.8k Annual
Full-Time
ABOUT THE ROLE
To contribute to the success of a dynamic customer focused Retention team who deliver a great service to our customers while achieving specified performance measures
To handle non advised calls and deliver an experience that meets or exceeds customer expectations whilst creating and taking opportunities to present suitable products and services appropriate to the customer’s needs & requirements
Present every customer with the relevant information required to enable them to make an informed decisionAbout You
To be successful in this role you will need to have the following knowledge, skills and attributes
Ability to communicate effectively on the telephone
Showing your resilience by demonstrating the ability to deal with difficult and challenging situations
Customer Focus
Communication & Interpersonal Skills
Regulatory & Product Knowledge
Systems, Processes & PoliciesMonday to Friday between 8.00am - 8.00pm and Saturday 8.00am - 4.00pm

Salary - £19,828 + £1,586 Trust Pay

Reference: 214703572

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