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Customer Service Advisor

CV-Library

Posted on Sep 20, 2021 by CV-Library

West Midlands (County), United Kingdom
Customer Service
Immediate Start
£19.8k - £21.4k Annual
Full-Time
Additional benefits include: 22 days holiday with the option to buy and sell, a matched pension contribution scheme, free car parking, free HomeServe cover 8 policy and much more...

Shifts: Monday - Friday 8am - 8pm, Saturday 8am - 4pm and Sunday/Bank holiday 10-4pm. Rotas are published 4 weeks in advance enabling you to balance your work and home life. Part of the training will be onsite so you need to be able to travel.

Who are we looking for?

As part of our Customer Service team, you will help to answer queries about our policies and products and offer additional products to customers where appropriate and compliant.

Right from the start, we’ll give you all the training, support and encouragement you need.

As well as having previous customer service experience, you must be:

 A great listener, who can understand what our customers need
 Eager to learn all about our products and processes
 Dedicated to providing excellent customer service
 Detail-focused, so you can follow our processes correctly
 Able to use a computer, so you can get to grips with our software

We are passionate about career development and will give you all the supporting and training you need for a great career!

Who are they?

We are a national home assistance company providing plumbing, drainage, electrics and heating solutions, backed by our comprehensive range of products. Around two million people in the UK have placed their trust in us and turn to us when it comes to fixing,
maintaining and looking after their home.

Cordant people are an equal opportunities Employer

Reference: 214703533

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