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Customer service advisor

CV-Library

Posted on Sep 20, 2021 by CV-Library

Wolverhampton, West Midlands (County), United Kingdom
Customer Service
Immediate Start
£10.1 - £10.1 Hourly
Temporary

Customer Service Advisor

Location: Pendeford Business Park

Pay Rate : £10.11 per hour

Pertemps are recruiting on behalf of Lloyds Banking Group for a Customer Service Advisor to work within their telephone banking department. If you want to join a leading bank as a Customer Service Advisor, committed to supporting customers, communities and businesses for over 320 years then read on.

As a Customer Service Advisor you will be using your excellent customer service skills working in their Contact Centre and will often be the first points of contact for their customers, dealing with inbound calls, helping them resolve issues either via the telephone or Webchat. attention to detail is key, as is the ability to keep a focus on customer outcomes.

ROLE:

6 month temporary role with a possibility of extension or potential to go permanent
Working patterns: Five days from seven between 07:00am – 19:00pm

KEY RESPONSIBILITIES:

Manage inbound customer calls relating to their account enquiries, dealing with their account needs professionally and quickly whilst delivering against productivity goals
Take complete ownership of customer problems, solving them at first point using accurate knowledge of all products and processes, then escalate them when required
Complete telephony, digital and admin based tasks to efficiently service customer queries
Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development

SKILLS:

A positive approach to Customer Service is essential, with strong written and verbal communication skills and an excellent telephone manner
Have the ability to exceed customer expectations and show that you truly care
Be adaptable to change, willing to embrace new ideas and be flexible towards demanding and urgent customer needs
Recognise the importance of development and review personal performance against objectives for continuous improvement
Have the ability to work unsupervised and deliver quality work across multiple tasks

WHAT’S IN IT FOR YOU?

Paid 5 weeks training
Great rates of pay

Potential for extension or a permanent position
The opportunity to work with some of the most influential and experienced managers in the banking industry

If you are successful as a Customer Service Advisor you will be required to pass a CREDIT CHECK and DBS CHECK


Reference: 214702869

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