Customer Service Advisor
Posted on Sep 20, 2021 by CV-Library
They are looking to recruit a number of Student Recruitment & Support Advisors starting on Monday 25th October until 28th January 2022 based in their Milton Keynes office. This role is full time, working 37 hours a week,
Paying £10.71ph, however after working 12 weeks, at week 13 this increases to £11.34ph.
The role involves providing proactive support and information to enquirers and students on all aspects of registration and to subsequently reserve and register students, whilst adhering to service policy and practice. They also support students studying with us, by providing information and triaging queries to other departments within the university, where appropriate.
This role will be primarily office based with some homeworking and the current opening hours are 08:00 - 18:00 Monday to Friday. There are currently no late or Saturday shifts at present, however this could change. If the requirement is to introduce a shift pattern, considering 8pm finishes and Saturday working.
The role will involve significant telephone work over the coming months (including making a large number of outbound calls), email, webchat and other mediums as necessary from home and in the office environment. They also make use of computerised database systems to maintain customer, company and enquirer details
This role involves an initial 3 weeks full time training until Friday 12th November 2021 and will be conducted in the office. Throughout training normal office hours will apply and no annual leave is allowed during this period.
We are working to a specific recruitment process for this role and this is as follows: -
Data entry assessment
Telephone interview by Manpower Consultant
Interview with the Open University Team Managers via TEAMS Video
If you are interested in the role please apply online, but if you would like more information, please email or call (phone number removed), we look forward to hearing from you
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