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Customer Service Advisor

CV-Library

Posted on Sep 20, 2021 by CV-Library

Greater Manchester, United Kingdom
Customer Service
Immediate Start
£9.13 - £9.13 Hourly
Temporary
The role:

Customer Service Advisor
£9.13/hour
Temp to perm role
40 hours a week working between 8am-8pm including occasional weekends

Our Client, AO World are looking for candidates that have a passion for customer service. You will be dealing with incoming calls from customers that have queries or complaints about products and services. You will be managing the case from start to finish and taking ownership to ensure the customer is provided with the best solution possible.

Key Responsibilities:

Making our Customers Happy. Be proactive and innovative whilst ensuring you create an exceptional experience.
Always aiming for First Call Resolution. Our customers’ time is precious, so we need you to be effective and efficient.
Being accountable for your actions. Take ownership of your customer, commit to solving their issue and be sure to set realistic expectations.
Embodying and protecting our Culture and Values by doing things in The AO Way.
What we are looking for:

Candidates who are passionate and driven
Excellent communication skills - Both verbal and written
Able to work independently and within a team
Able to work to deadlines and under pressure
A Bit About Us

At AO, we want to make sure our customers are happy. When they have a smile on their face, we know we’ve done a good job. It’s at the heart of everything we do, and
it’s why our logo is always smiling.

When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).

We’re passionate, relentless and full of beans, determined to make a difference and change the world for the better. From massive changes to tiny tweaks - making a difference is what keeps us driven.

It started at a pub in Bolton with a £1 bet and a belief that things could be done better!

Why Choose AO?

Our people are our superpower, and that’s no accident. We’re looking for everyday heroes who want to learn and help other people

Reference: 214701587

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