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Key Account Manager / Account Manager

CV-Library

Posted on Sep 20, 2021 by CV-Library

Hooton, Cheshire, United Kingdom
Marketing
Immediate Start
£24k - £35k Annual
Full-Time
Title - Key Account Manager / Account Manager
Monday to Friday 9 am to 5.30 pm (1 hour unpaid Lunch)
Based at Hooton Office (Hybrid working in place - 8 days per month *T&Cs apply)
Salary - Basic up to £35,000 depending on level of experience plus uncapped bonus (OTE £40k).
As a result of rapid growth and the successes we have achieved within our market sector, we are recruiting for a driven individual to join our Account Management team based in Hooton, Cheshire. You will be responsible for a portfolio of approximately 5 - 10 customers' accounts based across the UK, with the occasional client abroad.
As one of our Account Managers, you will work with new and existing client accounts to ensure that we deliver the highest level of service and maximise all potential business whilst maintaining regular contact with clients and reviewing their account performance to ensure that it meets client objectives.
You will renegotiate and renew contracts on an ongoing basis and remain in constant contact sending, discussing and analysing workflow and reports with clients. You will need to understand and interpret client data in a clear and commercial manner - identifying opportunities and challenges in a proactive manner.
Full training on our proposition will be provided but you will need to be able to understand and interpret campaign data relating to Search Engine Optimisation (SEO), Pay Per Click (PPC) and website performance. The use of Microsoft Excel, analysing data and understanding trends will be part of the day-to-day role.
You will create contracts, proposals and marketing literature, renewing contracts, cross-selling new products and services, up-selling and retaining clients where applicable and progress all client workflow via our Pivotal and (url removed) management tools ensuring delivery and placement of workflow in line with agreed client strategy.
You will work closely with internal departments to oversee the delivery of service to enable you to manage the client's portfolio. You will attend both internal and external client meetings and proactively anticipate client's expectations regarding account performance before attending the meeting.
Your main goal is to retain clients by fulfilling all aspects of the role and be proactive to identify and resolve any client issues in an effective manner.
If you're driven by building client relationships, delivering outstanding customer service and motivated by commission generated on renewals and cross-selling of additional services, we want to hear from you.
Our culture and rewards:
We are a team of talented individuals that share a common goal to bring success to Click Consult and our clients. Expertise and energy are valued. Personal strengths and perseverance are recognised.
* Hybrid working policy
* Excellent training and development opportunities
* 25 days holiday (after 2 years' service) plus bank holidays
* Plus, everyone gets their birthday off
* Quarterly employee recognition and rewards
* Death in service benefit (after 1 years' service)
* Christmas and Summer company parties
* Mental health support and employee helpline
* Relaxed and supportive atmosphere (casual dress code)
No agencies, please.
Click 'Apply' to send your CV and covering letter to us

Reference: 214701249

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