This Job Vacancy has Expired!

DevOps Engineer

Posted on Sep 20, 2021 by SPECTRUM

Charlotte, NC 28217
IT
Immediate Start
Annual Salary
Full-Time


JOB SUMMARY
Responsible for providing Incident Management and technical support related to 3rd party billing systems used by Charter Communications. Analyze systems for ongoing performance improvements at user and system levels. May perform software testing, documentation and provide training. Ensures timely escalation of issues during service impacting events, coordination of support resources, drives service restoration activities, manages timely event communications, and supports root cause analysis & follow-up. Additionally, this position is responsible for ensuring that all associated event and response detail is documented for critical incidents and delivered within defined targets to both Problem Management and key stakeholders.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience

Reporting, Metrics and analysis

Coordinates and drives restoration of Service for Major Incident events

Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)

Conducts escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus

Analyze systems for ongoing performance improvements at user and system levels

May provide support for mass adjustments, reporting, interfaces, security, environments, outage and trouble ticketing

Train and assist junior level staff as well as system users

Assist in scheduling workloads and monitoring projects and provide status reports

Perform other duties a requested by supervisor.
Mentors and coaches less experienced staff

Maximizes the efficiency of the various software systems by implementing, monitoring, testing and auditing new software programs

Participates in continuous performance improvement sessions to discuss opportunities to improve processes or standards

Follows established configuration/change control processes

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge

  • Ability to read, write, speak and understand English

  • Knowledge of Voice, Data, Video, Wireless technologies

  • Understanding of software design patterns and principles

  • Ability to identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system

  • Ability to deal with ambiguity, uncertainty, and incomplete information when evaluating alternatives and making recommendations

  • Ability to work seamlessly within a team as well as manage individual tasks

  • Strong technical knowledge of Information Technology field and computer systems

  • Demonstrated communication skills (written, interpersonal, presentation), with the ability to easily and effectively interact and negotiate with business stakeholders

  • Creative and abstract thinking skills to envision and design innovative solutions to business opportunities and challenges

  • Proven ability to work independently; designing, developing and deploying solutions, and to deliver projects on time with minimal direction

  • Ability to listen and evaluate all opinions without bias, and contribute to a common culture of excellence



Education
BA/BS in Information Technology, Computer Science, related field or equivalent work experience

Related Work Experience
3 to 5 years experience with DBMS
3 to 5 years experience with coding, testing and design
3 to 5 years experience with software development methodologies

WORKING CONDITIONS
Office environment

ISW370 282584 282584BR

Reference: 1327958145

Set up alerts to get notified of new vacancies.

Similar Jobs

DevOps Engineer

Chicago, IL

$110k - $120k Annual

DevOps Engineer

Chicago, IL

$100k - $120k Annual

OpenShift DevOps Engineer

Schaumburg, IL

$120k - $140k Annual

DevOps Engineer

Charlotte, NC

Annual Salary

DevOps Engineer

Reston, VA

Annual Salary

DevOps Engineer

Farmington, MI

Annual Salary

DevOps Engineer

San Francisco, CA

Annual Salary

DevOps Engineer

Myrtle Point, OR

Annual Salary

DevOps Engineer

Waltham, MA

Annual Salary

DevOps Engineer

Myrtle Point, OR

Annual Salary