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Tour Guide / Retail assistants


Posted on Sep 20, 2021 by CV-Library

Mid Glamorgan, United Kingdom
Immediate Start
£8.94 - £8.94 Hourly
PMP Recruitment are looking to employ a number of Tour Guides/Retail staff to work either 40 hours per week Monday - Friday OR on a part time basis between 7 days a week for 24 hours.

The position is both to guide members of public around an exciting tourist attraction based in Llantrisant and also work as a retail assistant in the company's busy gift shop.

These will be for 2 months over the Christmas period.

Purpose of the Job:

To deliver a memorable and enjoyable experience for all guests through a guided tour and performance.
Ensure that all guests and potential guests to the attraction receive the highest level of customer service at all times.
Welcome guests through admissions, and process bookings
Assist with data capture.
Assist guests in the retail space, actively up selling, and processing sales.
Assist with stock control and replenishment.
Assist with Event set up.
Provide excellent Customer ServiceKey Accountability's:

* Contribute to the commercial success of the attraction by promoting the attraction to prospective guests.
* Capitalise on all opportunities for retail sales through guidebook sales, up-selling and event retail offers.
* Ensure that all Processes and Policies are adhered to at all times including those concerned with health and safety and cash handling.
* Carry out all tasks given by the Management Team. To carry out all other duties as requested by Management Team including general housekeeping.
* Actively promote ticket sales both inside the attraction and at external locations (including street marketing).
* Embrace the idea of 'the team' and actively work to ensure the success of the attraction. * With a conscientious attitude, follow the script given and be open to receiving feedback from the management team.
* Ensure you are always punctual ready to start working at the time your shift starts.
* Ensure the highest standards of presentation are maintained throughout the attraction at all times.
* Be courteous and professional to guests at all times.
* Observe and report to the General/Duty Manager immediately any incidents which may affect the presentation, other employees or guests of the visitor attraction.

Person Specification:


* Experienced in drama/acting/live entertainment
* Experience in retail desirable
* Ability to engage members of the public and to gather an audience
* Commitment and passion to performance and learning
* Creativity and Enthusiasm
* A flexible, hands-on, can-do approach
* Initiative and positivity
* An excellent work-ethic and desire to develop skills
* Personable, presentable and highly professional
* Able to work weekends, school holidays and evenings as required


* First Aid training/qualification
* Experience in amateur dramatics
* Previous Experience of working in the Tourism Sector
* Experience in group management to maintain tight booking times
* Ability to speak a foreign language
* Awareness of health and safety
* Storytelling/Arts & Crafts/Passion for literature.

PMP Recruitment Ltd, a trading division which is part of the Challenge-trg Group, is acting as an employment business in relation to this vacancy

Reference: 214698308

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