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Technology Support Specialist

Posted on Sep 19, 2021 by Ohio Wesleyan University

Delaware, OH 43015
IT
5 Sep 2021
Annual Salary
Full-Time


Ohio Wesleyan University

Information Services

Technology Support Specialist

Ohio Wesleyan University seeks a Technology Support Specialist. This position is responsible for supporting technology in both classroom and event spaces, which includes computer labs, Media Center, conference rooms, and larger venues both with and without permanent audio/visual equipment and software. Support will consist of assisting the Multimedia Technology Services Manager with purchasing and maintenance of equipment and relevant software, testing and troubleshooting, streaming/recording/editing of select campus events, oversight of equipment set up, distribution, and training.

DUTIES AND RESPONSIBILITIES

  • Purchase, install, manage, and maintain classroom equipment in collaboration with the Multimedia Technology Services Manager, Information Services and other campus partners
  • Test and troubleshoot issues with classroom technology which includes but is not limited to computers, projectors, microphones, clickers, adaptors, webcams, video recorders, speakers and cables
  • Checkout circulating classroom technology equipment via the library's LMS, working in collaboration with the library's cataloging and access services staff when necessary
  • Provide orientation and training for users borrowing equipment
  • Assist with the planning and design/redesign of classroom and event spaces
  • Set up and tear down equipment for temporary classroom and campus events
  • Record, stream, edit and archive select campus events
  • Assist w/ supervision of student employees
  • Coordinate and collaborate closely with the appropriate staff for Media Center room scheduling, develop training materials, and explore and test new technologies, especially equipment
  • Other duties as assigned

MINIMUM QUALIFICATIONS

  • Experience providing technology support services
  • Basic knowledge of and experience troubleshooting Windows PCs and Apple computers
  • Experience with common instructional technology equipment
  • Understanding of core video signals and audio signal flows
  • Familiarity with professional audio equipment
  • Basic knowledge of video and audio editing software
  • Ability to perform routine equipment maintenance
  • Ability to work independently and collaboratively, and be highly reliable
  • Skilled at time management and handling multiple projects/issues concurrently
  • Ability to work with frequent interruptions
  • Demonstrated willingness to grow their knowledge and experience with new tools and methods
  • Excellent communication skills both written and oral
  • Ability to lift/carry 25 pounds.

PREFERRED QUALIFICATIONS

  • Knowledge of live streaming software and platforms, such as Wirecast, OBS, YouTube Live, Facebook Live, Google Meet, Zoom, etc.
  • Demonstrated ability to work with a diverse group of faculty, staff, and students
  • Supervisory experience
  • Training experience
  • Bachelor's degree


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Reference: 1326457395

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