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CRM Quality Assurance Analyst II

Posted on Sep 18, 2021 by Boston University

Boston, MA 02215
IT
Immediate Start
Annual Salary
Full-Time

CRM QUALITY ASSURANCE ANALYST II

The Quality Assurance Analyst II is responsible for the design,
development, and execution of testing for CRM & Admissions
applications, components, and integrations used to enable Boston
University's academic, administrative and ancillary processes.
Duties include analysis of business requirements and technical
design; development of test strategies and plans; development of
test cases and scripts - both automated and manual; test execution
and tracking; metrics reporting; assisting clients with user
testing; enhancing the testing function by identifying, proposing
and implementing improvements. The Quality Assurance Analyst II is
an intermediate professional role that may work on multiple
projects as a subject matter expert. This individual will
participate in projects that require Salesforce.com or vendor
packages that run on Salesforce, therefore experience with the
Salesforce.com platform may be required. This position will also be
responsible for testing related to operational support and
maintenance of various applications enabling university processes
and systems.
Required Skills

Bachelors Degree in Business, Computer Science, Information
Systems, or another related field

3-5 years of experience with QA Analysis and Software work
preferred.

Experience preparing test cases and producing planning and test
strategy documentation as required. Should be able to understand
and translate requirements and instructions into happy and
non-happy path test scenarios.

Experience in executing different types of testing from functional
(negative, break-fix, A/B), regression to system-wide testing.

Experience triaging/troubleshooting issues and impact
analysis.

Effective oral and written communication skills

Demonstrated knowledge of testing as part of software development
lifecycle and enterprise integration frameworks

Understanding of project management concepts and frameworks such as
waterfall, Prince 2, Scrum, or agile development
methodologies

Experience with basic SharePoint functionality is a plus.

Prior experience with ITIL or equivalent Service Management
framework and ServiceNow is a plus

Experience working on projects/issues of medium to high
complexity

Intermediate to advanced computer skills in the following software
packages: MS Word, PowerPoint, Excel, Visio, and/or LucidChart

Possesses the ability to multi-task and switch priorities. Deadline
is driven with little oversight

Team player; professionalism and self-confidence The Chronicle of Higher Education. Keywords: Software QA Analyst, Location: Boston, MA - 02215


Reference: 1325268156

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