This Job Vacancy has Expired!

IT Service Desk Analyst


Posted on Sep 18, 2021 by CV-Library

Holytown, Lanarkshire, United Kingdom
Customer Service
Immediate Start
£23.5k - £30k Annual

IT Service Desk Analyst

Our UK Warehouse IT Service Desk provides our national business with technical and functional support and incident management across core infrastructure components, business systems and user equipment, including bespoke applications and systems.

This role is based in our Motherwell Regional Distribution Centre and will support the onsite Warehouse teams, such as logistics, sales, supply chain etc.

The Service Desk is the first point of contact for all calls and the team must ensure all calls are answered and issues are logged, diagnosed and resolved/escalated where applicable within agreed SLA timeframes.

This is an exciting role for a customer-focussed individual to join our energetic Warehouse IT Service Desk to provide high quality, effective incident management and fulfilment of our customers' requests.

What you'll do

Receiving and logging calls on behalf of users
Routing calls to appropriate teams
Providing technical assistance to users
Administering and monitoring IT systems
Pro-actively keeping customers updated
Providing onsite and remote Desk Support
Maintaining Service Level targets
Installation of software and hardware
Managing incidents, requests and problems
Assisting with End User training
Setting up accounts and completing the administration associated with this
What you'll need

Previous Service Desk experience within an ITIL environment
A positive, proactive manner with excellent customer service skills and experience of following procedures and guidelines
Excellent verbal and written communication skills, along with good planning and organisational skills
Self-initiative and the drive to provide great customer service
A basic understanding of IT systems (servers, networks and printing devices)
A committed can-do attitude
Previous experience of providing first-line support
Able to work to tight deadlines in line with a Service Level Agreement environment
Strong analytical skills and the ability to work effectively on your own and in a team environment
Experience of using appropriate IT technology, methods, principles and equipment such as:
Laptop / desktop support
Basic Networking knowledge
Active Directory
Incident management systems
Experience of using the following IT technology would be desirable:
Cisco Phone Systems or other similar system
MS SharePoint
Office 365
What you'll receive

This isn't getting by. This is getting what you deserve. Working at Lidl is rewarding, in every sense, because we give you the training to succeed in your role and plenty of opportunities to progress your career here. We're proud to offer a competitive salary from £23,500 - £30,000 (depending on experience) and a generous holiday allowance. Save for your future with our pension scheme, or save today with an in-store discount, plus extra discounts on days out, cinema tickets and much more.

Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.

Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment

Reference: 214693718

Set up alerts to get notified of new vacancies.

Similar Jobs

IT Service Desk Analyst

London, Greater London, United Kingdom

£23.5k - £30k Annual

Service Desk Analyst

Belfast, County Antrim, United Kingdom

£18k - £24k Annual

1st Line Service Desk Analyst

Chelmsford, Essex, United Kingdom

£19.5k - £19.5k Annual

Service Desk Analyst / Customer Service Advisor

Hampshire, United Kingdom

£27.5k - £35.5k Annual

IT Service Desk Analyst - Newcastle upon Tyne

Tyne & Wear, United Kingdom

£9.5 - £9.5 Hourly

German Speaking Service Desk Analyst - Fully Remote

London, United Kingdom

£14.5 - £14.5 Hourly

German Speaking Service Desk Analyst - Fully Remote

West Midlands (County), United Kingdom

£14.5 - £14.5 Hourly

Service Desk Engineer

Belfast, County Antrim, United Kingdom

£18k - £20k Annual

service desk L2

Bracknell, Berkshire, United Kingdom

Annual Salary

Service desk L1

Bracknell, Berkshire, United Kingdom

Annual Salary