Customer Service Advisor
Posted on Sep 17, 2021 by CV-Library
Role: Outbound Customer Service Advisor
Salary: £19,760 (£9.50 per hour)
Bonus: Can earn up to £150 per month and other incentives including vouchers, early finishes, holiday days and cash incentives.
Hours: Full time, 40 per week
Shifts: 5/7 days, opening hours are between 8am - 8pm Mon to Fri, and 8am - 6pm Saturday - NO SUNDAYS
Holidays: 25 days & 8 stats
Training: 2 weeks training followed by 2 weeks grad bay
We are looking for individuals with a customer service focused background, who would like to grow and develop their career and skills further. CCA are excited to be recruiting for Customer Service Advisors, to be based in our client's office in Bolton, delivering exceptional service to their customers. The role will be predominantly outbound calls, booking in appointments for the engineers to book in smart meters at no additional cost to the customers. You will also be receiving and servicing inbound calls, helping customers with any general enquiries that they might have.
Strong customer service experience in essential, ideally within a contact centre
If customer experience is outside from a retail/hospitality background, you must have a strong tenure in previous roles
Sales experience would be preferrable, but not essential
Strong verbal and written skills with the ability to show attention to detail
Ability to establish collaborative customer relationships in a fast-paced environment.
A good attitude and the ability to interact with lots of different people.
Professional and friendly telephone manner
Experience of working in a target driven environment to a high standard.
PC skills, and the ability to navigate multiple systems competently, with ease.
A good consistent typing speed
The ability to take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
In return you will get:
Potential to earn bonus of up to £150
Incentives including vouchers, early finishes, additional holiday days and cash incentives
Pension up to 5% matched
25 days & 8 stats
Holidays increase after 5 years to 30 days & 8 stats
If you feel you match the skills and experience sought in Customer Service, please apply now as interviews are currently being held.
No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at anytime. Following a period of 24 months inactivity your CV will be deleted permanently from our database
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