Customer Service Advisor
Posted on Sep 17, 2021 by CV-Library
£20,000 - £27,000
Are you someone who likes to provide customer service whether that’s over the phone, email or face to face? Whatever level of customer service you’re at or whether you’re looking to take your first steps in customer service this opportunity could be for you. Working Mon – Friday 08:00-17:00pm based in Tewksbury.
Roles and Responsibilities:
Deliver strong customer service skills to all customers.
Demonstrating empathy and effective listening.
Follow assessment procedures for ill health or injury.
Managing multiple cases to meet customer deadlines and service standards.
Source and access the most appropriate treatment intervention via the NHS or private sector using the most effective method of funding applicable for the medical condition.
Ensure all information is accurately recorded.
Skills and Attributes:
A passion for helping people and providing excellent customer service
Enjoy working in a varied role managing multiple cases
Excellent communication skills both verbal and written
Adopt an investigatory approach to cases
Ability to understand the impact of work on an individual and the impact of ill health on an individual’s ability to work
Ability effectively manage workload to meet to deadlines and service standards
Demonstrate analytical and problem-solving skills
Be educated to A-Level and above, ideally hold a degree in a relevant subject including psychology, sports therapy, nutrition, physiotherapy, counselling, therapy, health and wellbeing
An interest in health and wellbeing or sport.
33 days holiday, increasing with length of service
Full training provided
Career progression opportunities
If this role is of interest, apply today to Elliott K @ RE (url removed)
RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven’t heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful.
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