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IT Service Desk Analyst

CV-Library

Posted on Sep 17, 2021 by CV-Library

Lichfield, Staffordshire, United Kingdom
IT
Immediate Start
£23k - £23k Annual
Contract/Project
Recruitment | Training | Business Advice & Consultancy

Vacancy profile

Job Title: IT Service Desk Analyst - Fixed Term Contract - 7 months

Location: Lichfield and Home Working

Salary: £23,000

This IT Service Desk opportunity will report directly to the IT Manager and the purpose of this position will be to provide expert and timely first line technical support and training to all users of company IT equipment.

Providing appropriate technical support for all IT users on the efficient use of company IT equipment via phone, email or in person.

Carrying out visits to any of the company's locations to install or maintain company IT equipment.

Carrying out training, where necessary, for company employees on the use of IT equipment, software or systems.

Raising orders for new IT equipment that has been requested in accordance with the IT procurement policy.

Passing all IT assets change information to the Senior IT Support Analysts to ensure that an accurate asset registration is maintained.

Liaising with the System Administrator when issues cannot be resolved or there are a number of similar issues in order to solve queries.

Logging all calls and progress all calls and progress on allocated tasks on IT Services systems to ensure that an accurate database is maintained.
The successful candidate:

You will have experience of Windows 2000/2003/2008 and other related MS products;

Office Administration

Clear and confident communication skills

Thorough questioning skills in regards to dealing with processing data

Reference: 214690435

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