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Support Analyst

CV-Library

Posted on Sep 17, 2021 by CV-Library

West Midlands (County), United Kingdom
IT
Immediate Start
£25.8k - £28.2k Annual
Full-Time

The Solutions Support Analyst in our Organisational Data Team plays a key role supporting and delivering improvements to our HR and Dementia Voice solutions and will support our new Finance System when it is implemented.
Support Analyst Responsibilities:
This is a great opportunity to build on existing skills in supporting large database business solutions, conducting business analysis to support change in the solutions, designing, implementing and testing changes, and creating some reporting as needed.
You will work with users of these solutions from across the organisation providing them with high quality support and training.
Support Analyst Requirements:
You will combine skills in order to deliver added value from our solutions to the business.
You will have ability to work with varied database solutions with experience of day-to-day solution administration, for example managing user accounts and maintaining workflows.
You will bring business partnering skills to understand business contexts, goals and horizons. Building trust between yourself and those you partner will important to your success in this role. Your strong interpersonal and interpretation skills will allow you to have open jargon-free conversations with the business. You can formulate emerging requirements through guiding conversations and capturing business needs.
You will be able to use Agile development techniques, rapidly producing prototypes and minimum viable products to deliver continuous improvements to solutions.
You will have experience of providing support and developing and delivering training materials to solutions users.
You will have experience of strong data governance to ensure that our data remains fit for purpose and is processed in compliance with data protection law.
You will be given the opportunity to build on your skills and experience in a role that gives exposure to the whole development and data lifecycles, in a varied environment giving you opportunity to build on and grow your soft skills such as relationship building and business partnering.
About Alzheimer’s Society:
Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.
Position: Solutions Support Analyst
Location: Home Worker (England, Wales and NI)
Contract type: Permanent
Hours: Full Time, 35 hours per week
Salary: £25,806 - £28,181 actual per annum (depending on skills and experience) (+ London Allowance of £3,600 if applicable)
Closing Date: 30 September 2021
Interview Date: TBC Via Teams
You may have experience of the following: Solutions Support Analyst, Business Analyst, BA, IT Project Manager, Data Analyst, Business Analysis, Data Analysis, Project Manager, Analytics, Project Management, Business Process Analyst, Digital Analyst, Digital Business Analyst, etc..
Ref: (Apply online only)


Reference: 214689491

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