IT Systems Engineer
Posted on Sep 17, 2021 by CV-Library
Novus Property Solutions is a dynamic, award winning property maintenance, refurbishment and new build specialist with more than 750 staff in 21 Locations across the UK providing a combination of local knowledge and national strength. We are a Social and Environmentally responsible family run business with a rich 124-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients.
We are seeking a tenacious and customer focused IT Support Engineer to join our busy IT Support team. The technical support team are vital to our business, their great work enables our employees to work efficiently every day.
We are embracing hybrid working, so are flexible on your location, however, teamwork and collaboration is also important and therefore, a base within close proximity to our Head office location in Stoke-on-Trent.
Summary – IT Support Engineer
Your role will be to respond to queries from a basic 1st line level to more in-depth support at 2nd line, in addition to the solutions you are providing we work in a customer centric way to ensure we provide a proficient service to the business. Your role will also require you to carry out any aspects of IT maintenance and project delivery, including configuring, upgrading and installing IT equipment and software.
This role will be working with all levels of people across the business from Director level.
What we are looking for from the IT Support Engineer
Maintain and troubleshoot a wide range of systems and devices.
Ensuring the company’s cloud and on-premise IT, telephony and data infrastructure remain highly available and secure.
Respond to queries in a timely manner to meet the applicable SLA.
Schedule and implement upgrades of hardware and software systems.
Operate constant maintenance programmes to help reduce failures in hardware and software; ensure appropriate “housekeeping” tasks are followed.
Liaise with external suppliers and supporting agents to properly resolve issues and enhance all Novus systems.
Previous 1st and/or 2nd line IT support would be a clear advantage.
Strong communication skills and customer focus is essential.
Knowledge and experience with Windows 10 and Windows server is preferred.
Office 365 experience would be an advantage.
Hold a full UK driving licence.
If this is you then Novus Property Solutions have a great opportunity to build a successful career in a responsible and ambitious business.
Applications are welcomed from all as we are an Equal Opportunities Employer. We are a socially and environmentally responsible national building and maintenance company.
Please note that we do not require recruitment agency support with this role and speculative CVs will be treated as a direct application
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