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Service Delivery Manager/ERP

Endeavour Recruitment

Posted on Sep 17, 2021 by Endeavour Recruitment

Antwerpen, Belgium
IT
Immediate Start
Annual Salary
Full-Time


Endeavour Recruitment has an excellent permanent opportunity for a Dutch speaking Service Delivery Manager for a leading client in the Utility Sector.

Function description

As a service Delivery Manager, one will be responsible for the support and implementation of changes at one or several customers. This implies efficient planning, stakeholder-, people-, risk- and change-management with a focus on maximizing value creation.

Be responsible for a dedicated team of consultants. Performance and the use of tools, project and support methodology must ensure streamlined activities, excellent results and high customer satisfaction.

Required skills and experience:

  • At least 2 years of experience as a Service Delivery Manager or Project Manager in an IT software environment (preferably ERP)
  • A university or bachelor's degree in Applied Economic Sciences: Business engineering; Computer Science; Economics or equivalent
  • Good understanding of business processes
  • Strong ability to take decisions and to handle pressure
  • Clear communication skills, capable of presenting and communicating difficult messages in a distinct and clear way, both internal as external.
  • Good commercial feeling.
  • The necessary administration skills and you are capable to dialogue with the customer and subcontractors
  • Experience in the Energy & Utilities sector is an asset
  • Good at building bridges between business and IT
  • Fluent/native in Dutch and English. Knowledge of French is a plus
  • A dynamic team player with a great sense of responsibility
  • Flexible person open for occasional travel mainly in Benelux
  • Pragmatic, goal-oriented and have an eye for quality
  • Robust and gain trust and respect from your peers. Others will soon notice that you work in a structured way and have good analytical skills

Please get in touch for further details.




Reference: 1325184921

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