Desktop Support Engineer
Posted on Sep 16, 2021 by CV-Library
Working inside of IR35 for a well-established NHS organisation, you will provide hands on IT technical support on-site and remotely, resolving faults and providing advice and training for staff using laptops, PCs, smartphones, tablets and printers.
This will involve communicating technical issues to a non-technical person and owning the problem through to satisfactory resolution for the user.
Escalating unsolved problems to senior Technician/Team Leader.
Keep users informed regarding status of outstanding problems
Methods for communication will be by telephone, email, written and in person.
Assist other IT teams in projects at an appropriate level for post, eg
o Data gathering, eg hardware and software configuration details
o Configuring and testing software and hardware
o Installation of new and replacement equipment
For this position you need previous experience of 2nd line / Desktop Support with technical skills of the following:
Microsoft Operating Systems
Microsoft Office Products
This position is to start ASAP and will pay between £15 - £20 per hour (umbrella) Inside of IR35
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