IT Support Analyst
Posted on Sep 15, 2021 by CV-Library
You will receive a competitive salary, attractive pension scheme and a monthly whisky allowance for the distillery’s products. In addition, you will receive private health insurance after one year. The friendly working environment has meant retention rates are very high and the learning opportunities will allow you to gain qualifications and valuable experience in a wide range of areas in a successful and growing business.
The successful IT Support Analyst will join a highly knowledgeable team based in West Edinburgh with other sites located throughout Scotland which will require regular travel as most of your time will be spent on-site. Your role will involve supporting various departments such as sales, marketing, shipping, supply chain, finance and HR and requires solid technical knowledge whilst having a proactive approach, being able to take your own initiative when solving problems such as recording incidents, documenting solutions, undertaking root cause analysis, installing new equipment, maintaining comms cabinets and dealing with front-line IT queries and problems.
You will be a professional with proven technical capability and excellent customer service who will provide internal stakeholders with high quality support and ensure the day-to-day maintenance of the IT systems. The role also provides an excellent learning opportunity as the client is keen to train you to expand your skillset.
We are looking for an IT Support Analyst who has the following skills and experiences:
Highly competent with Microsoft OS and Office 365 including Teams, OneDrive, Azure AD, Exchange, Office and SharePoint.
Having a HNC or equivalent qualification in IT would be an advantage as would any equivalent commercial experience.
Technical experience in active directory, networking using VLANs and firewalls, troubleshooting printers and scanners and AVAYA or other telephone systems.
Experience in Tropos ERP systems would be desirable.
Possess a full UK driving licence.
To apply for this role as IT Support Analyst, please click apply online and upload an updated copy of your CV.
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