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IT Support / Analyst

CV-Library

Posted on Sep 15, 2021 by CV-Library

Gwent, United Kingdom
IT
Immediate Start
£22k - £27k Annual
Full-Time
We are looking to recruit an IT Support Analyst to support, maintain and enhance IT services and technology solutions to meet business requirements.

Our very established and growing client are offering a very competitive plus excellent benefits. This role would suit a graduate entry level or a candidate with a few more years experience.

The Role:

Provide service desk and technical guidance to business users, offering infrastructure and business systems assistance via telephone, remote access or visit.
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Advise users on appropriate action
Log all service desk interactions
Redirect incidents and requests to the correct resource
Liaise with and manage 3rd party support partners
Identify and escalate situations requiring urgent attention
Track and route incidents and requests and document resolutions
To monitor, maintain and improve systems throughout the business, especially existing solutions built on:
Client Computer Estate (PC, Laptop, Workstations)
Network (LAN/WAN/VPN)
Windows Domain and Server Estate (Physical, Virtual and Hosted)
Communication Platforms (Telecoms and Internet)
Person Spec:

A strong customer focus with excellent communication and interpersonal skills
The ability to work under pressure on multiple projects within project timeframes
Excellent analytical and problem-solving skills and an informed, evidence-based approach
The ability to apply knowledge of standard IT practices for Service delivery and compliance (ITIL, ISO27001, Cyber Security) to enhance IT Service delivery and the end user experience
Demonstrate knowledge of the following technologies
Microsoft Stack (Windows, Windows Server)
Active Directory, DNS, DHCP, TCPIP
Virtualisation and cloud technologies (VMware, HyperV, Azure, AWS)
Networking Technologies (Wired, Wireless, Lan Infrastructure (WatchGuard/HP/Cisco))
Internet, unified telecommunication and contact centre technologies (Leased Line, VoIP, Cisco, Zeacom)
IT management tools, availability monitoring and backup (SolarWinds, Manage Engine, Veaam, AppAssure)
Security and Anti-Virus technology (Kaspersky EPO, Websense)
Email (Office 365)
Experience of liaising with both technical and business stakeholders, building good relationships at all levels
To be flexible and able to learn and adapt to new processes, technologies and business requirements
To understand project management methodologies such as PRINCE2 or AgileCompany offer a superb working environment, excellent career progression and superb benefits package. Car parking on site

Reference: 214662609

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