This Job Vacancy has Expired!

Customer Care Agent

CV-Library

Posted on Sep 15, 2021 by CV-Library

Littlehampton, West Sussex, United Kingdom
Customer Service
Immediate Start
£19.4k - £19.4k Annual
Full-Time
Customer Care Agents

Permanent

Littlehampton, West Sussex

£19,380

Role Overview:

Manage inbound calls and e-mails for clients and healthcare professionals
Manage Outbound calls and e-mails for clients and healthcare professionals
Treat all customers with dignity and respect.
Anticipate and identify obstacles and deliver successful outcomes
Sort and process incoming prescriptions and the management of EPS to create and complete client orders
To exhibit empathy and active listening at all times.
Collaborate with Healthcare Professionals to register new clients to the company's service
Collaborate with external providers to Track missing parcels as needed, and manage returns / collections.
Resolve complaints as received, and follow up with appropriate documentation. Consistently meet all KPI's and objectives.
Maintain client confidentiality, and ensure that all services are provided in accordance with current legislation / NHS guidelines and Company process and policy
Actively promote the company's internal and external customers demonstrating the Values at all times.
Advocate and adhere to all Health and Safety policies and lead by example.Personal Skills:

Embraces diversity and different opinions
Understanding of Continuous Improvement
Demonstrate Integrity
Consistently adopts a positive mind-set to all customers and colleagues
Demonstrate resilience treating each person as an individual

What you need to be successful:

Previous experience of working in high-volume Contact Centre.
Previous telephone experience essential
Computer literate with a working knowledge of MS Word, Excel, PowerPoint, and Outlook.
Adaptable, Flexible and ability to multi-task
Consistently acts with the Customer in mind
Self-motivated, take pride in their work
Communicate clearly and effectively in an open and honest way
Demonstrates passion and enthusiasm
Embody clear commitment to self-developmentHours:

Working hours range from 8am - 8pm worked on a shift basis.
Occasional Saturdays 9am - 1pmSalary:

£19,380If this sounds like you then please get in contact! Please do not hesitate to contact Sophie for further information on (phone number removed).

FPR Group are acting as an employment business in relation to this vacancy

Reference: 214660978

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