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Network Operations Engineer

University of Maryland Division of Information Technology

Posted on Sep 15, 2021 by University of Maryland Division of Information Technology

College Park, MD 20742
27 Aug 2021
Annual Salary

Position title: Network Operations Engineer
Position #: 119445

The University of Maryland Network Operation Center (NOC) is responsible for monitoring and managing the network. This mid level network operation position is necessary to maintain, monitor, detect, analyze, trouble-shoot and to resolve wired, wireless and network services outages. This position will also report issues and follow escalation procedures for both internal and vendor escalations. This is a globally accessible, high availability, fast paced and business critical 24×7 environment.

Minimum qualifications


Bachelor's degree from an accredited college or university.


At least 7 years of progressively responsible networking experience.


Knowledge of and skill in the use of network management systems and tools (Broadcom Spectrum, HP Openview, Cisco Prime, Solar Winds, etc.).

Working knowledge of network testing equipment, and familiarity with wiring, including fiber optics.

Familiarity with wireless protocols and standards, authentication methods, protocols and standards, network security.

Strong communication and interpersonal skills as well as some level of project management.

Ability and willingness to work different shifts between the hours of 7am and 10pm with future coverage increasing to 24×7. On-call network support may be required. Additional time may be required as needed or directed by management.

Ability to travel, possibly overnight, to any customer area, which could be any University of Maryland facility or to a remote site for disaster recovery or training.

Must possess a valid drivers license.

Bachelor's degree in telecommunications, computer science or related fields.

Network operations experience.

Familiarity with some or all of the following: switched Ethernet, LAN switches (Cisco, Aruba), Wireless Controllers and Access Points (Cisco, Aruba), firewalls (Cisco, Palo Alto), VoIP (Cisco, Avaya), network routers (Cisco, Juniper, Big Switch), DHCP & DNS (Infoblox), VPN (Cisco, Palo Alto), Packet shapers (Procera), WAN technologies, remote troubleshooting, network protocols, network diagnostic tools, and the OSI model.

Ability to demonstrate a strong knowledge of and support for a predominately Cisco network environment.

Experience with QOS is a plus.

Additional certifications: working towards or having obtained networking certifications is a plus (CCNA/CCNP).

Additional information: this position does not provide sponsorship for visas.

Physical demands: incumbent will be required to perform "on-call" duties required to maintain various networks. Some stress factors may be involved due to the nature of the operation and the complexity of duties. This job requires the ability to install networking equipment that includes climbing ladders, lifting network equipment, working with hand tools, and accessing mechanical rooms. Ability to carry or transport hardware/software up to 30 lbs, to climb stairs/ladder, work in parts of the building/facility which house the wiring infrastructure to review, test or implement computer products/services, and must be able to implement hardware.
Must be able to legally drive a motor vehicle.

Best consideration date: 09/15/2021 or open until filled

Please apply at:

Vaccine protocol: the University of Maryland has made the safety of our students, faculty and staff, and our surrounding communities a top priority. As part of that commitment, the University System of Maryland (USM) recently announced that students, faculty, and staff on USM campuses this fall, including UMD, are required to be vaccinated against COVID. As a prospective and/or a new employee at UMD, you will be required to comply with the University's vaccination protocol. Proof of full vaccination will be required before the start of employment in order to work at any University of Maryland location. Prospective or new employees may seek a medical or religious exemption to the vaccination requirement at and must have an approved exemption prior to the start of their employment.


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Reference: 1321758928

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